When companies don’t have a single record of customer activity, interactions are impersonal, disjointed, outdated and, often, just plain annoying. Here's how to avoid that.
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This glossary of data terms will help everyone in your company understand the power of real-time, actionable data in the age of generative AI.
Dreamforce is far more than just a conference — it’s a can’t-miss, immersive experience. Learn how Dreamforce will change the way you think about business and innovation.
Identify your service strategy and see how AI agents can be better together with your service team
![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=300)
Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.
The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.
With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.
