How to Build One Team Around the Customer
Customer-centric organisations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.
4 Ways Field Service Technology Delivers Efficient and Safe Services
Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.
5G: An Opportunity to Reimagine Customer Experience
Learn more about how 5G represents an opportunity to reimagine customer experiences, as well as transform the IT stack to eliminate innovation bottlenecks.
The New Retail Customer Experience: 4 Ways Shopping Has Evolved
Here's how retailers can respond to dramatic shifts in category preferences, channel preferences, and consumer shopping behavior.