Ecommerce 7 Ways To Improve Your Customers’ Online Shopping Experience Salesforce February 17, 2022 Online shopping has become the norm. How do you offer your customers the best experience? Here are seven ways to improve your online store. Customer Experience Ecommerce Retail Marketing Email Marketing Best Practices That Drive Engagement and Results Salesforce February 15, 2022 Salesforce email marketers share tips for creating emails that get opened and read, mistakes to avoid, how to personalise emails, and more. Best Practices Marketing Cloud Email Marketing Trailblazer Story How To Make Customer Loyalty the Driving Force of Your Business Mathew Sweezey February 8, 2022 Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. Customer Experience Customer Story Trailblazer Story Customer Experience 3 Ways Technogym Thailand Provides Exceptional Customer Experience Nichola Palmer January 28, 2022 Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions. Customer Story Customer Service Salesforce Cms Digital Transformation Hybrid Work: How OfficeMate Supports Its Customers to ‘WorkAnywhere’ Nichola Palmer January 18, 2022 Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more. Salesforce Cms Trailblazer Story Service Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service Marketing 5 Ways Sansiri Creates a Cohesive Customer Journey Nichola Palmer November 29, 2021 Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey. Customer Experience Customer Journeys Marketing Personalization Customer Experience 4 Disciplines to Put Organisations on the Path to Customer Centricity Pierce Quek November 23, 2021 Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences. Digital Transformation Trailblazer Story Customer Relationships Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service
Ecommerce 7 Ways To Improve Your Customers’ Online Shopping Experience Salesforce February 17, 2022 Online shopping has become the norm. How do you offer your customers the best experience? Here are seven ways to improve your online store. Customer Experience Ecommerce Retail
Marketing Email Marketing Best Practices That Drive Engagement and Results Salesforce February 15, 2022 Salesforce email marketers share tips for creating emails that get opened and read, mistakes to avoid, how to personalise emails, and more. Best Practices Marketing Cloud Email Marketing
Trailblazer Story How To Make Customer Loyalty the Driving Force of Your Business Mathew Sweezey February 8, 2022 Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. Customer Experience Customer Story Trailblazer Story
Customer Experience 3 Ways Technogym Thailand Provides Exceptional Customer Experience Nichola Palmer January 28, 2022 Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions. Customer Story Customer Service Salesforce Cms
Digital Transformation Hybrid Work: How OfficeMate Supports Its Customers to ‘WorkAnywhere’ Nichola Palmer January 18, 2022 Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more. Salesforce Cms Trailblazer Story Service
Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service
Marketing 5 Ways Sansiri Creates a Cohesive Customer Journey Nichola Palmer November 29, 2021 Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey. Customer Experience Customer Journeys Marketing Personalization
Customer Experience 4 Disciplines to Put Organisations on the Path to Customer Centricity Pierce Quek November 23, 2021 Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences. Digital Transformation Trailblazer Story Customer Relationships
Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service
Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service