Agentic AI Blog Breaking the Language Barrier in Service Jim Roth December 5, 2025 Delivering exceptional service in every language, everywhere. CIO Best Practices Customer Success Designer Blog What is Conversation Design and How Does It Shape AI’s Behaviour? Yvonne Gando October 16, 2025 Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust. Best Practices Developer Artificial Intelligence Artificial Intelligence Design Jobs Are Getting an AI Makeover Kat Holmes September 3, 2025 Four types of critical skills will help you thrive with AI to design great customer experiences. Developer Future of Work Thought Leadership Digital Transformation Create Your Dream Team with These 7 Agentforce Skills Emily Winslow August 7, 2025 Discover the skills we leverage on our Agentforce team at Salesforce. See how they can help your team provide outstanding customer experiences. CIO Developer Digital Transformation Artificial Intelligence How My Team is Working With AI Agents — and Why You Should Too Daniel Bhak July 29, 2025 What it really means to start working with AI — less about replacement, more about reimagining teamwork. CIO Developer Digital Transformation IT How DevSecOps Turns Cyber Threats Into Customer Trust Salesforce Staff July 17, 2025 Security shouldn’t be an afterthought. With DevSecOps, it’s built in, ensuring compliance and keeping your AI initiatives on track. Salesforce Platform Data Culture Data Agentforce 3 Tips to Set Up Your AI Agent for Better Performance Salesforce Staff July 17, 2025 Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service. Best Practices Data Culture Data IT Inside the State of IT, Fourth Edition: AI and App Development Report Salesforce Staff June 11, 2025 Discover insights from 4,000+ IT leaders on AI and app development in our latest State of IT report, featuring four key trends and strategies driving progress. Salesforce Platform Developer Digital Transformation Agentforce 8 Questions to Build Your First Agentforce Use Case Salesforce Staff June 4, 2025 Find out how a well-planned use case workshop can help you make the most of Agentforce. Here are the questions we use to guide our customers. Automation Best Practices Data IT How We Built a Text-To-SQL AI Agent to Get Instant Answers From Our Data Nick Gibson May 27, 2025 Advancements in large language models have made AI data analysis and SQL generation easier for non-technical people. Here's how. CIO Data Culture Data
Agentic AI Blog Breaking the Language Barrier in Service Jim Roth December 5, 2025 Delivering exceptional service in every language, everywhere. CIO Best Practices Customer Success
Designer Blog What is Conversation Design and How Does It Shape AI’s Behaviour? Yvonne Gando October 16, 2025 Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust. Best Practices Developer Artificial Intelligence
Artificial Intelligence Design Jobs Are Getting an AI Makeover Kat Holmes September 3, 2025 Four types of critical skills will help you thrive with AI to design great customer experiences. Developer Future of Work Thought Leadership
Digital Transformation Create Your Dream Team with These 7 Agentforce Skills Emily Winslow August 7, 2025 Discover the skills we leverage on our Agentforce team at Salesforce. See how they can help your team provide outstanding customer experiences. CIO Developer Digital Transformation
Artificial Intelligence How My Team is Working With AI Agents — and Why You Should Too Daniel Bhak July 29, 2025 What it really means to start working with AI — less about replacement, more about reimagining teamwork. CIO Developer Digital Transformation
IT How DevSecOps Turns Cyber Threats Into Customer Trust Salesforce Staff July 17, 2025 Security shouldn’t be an afterthought. With DevSecOps, it’s built in, ensuring compliance and keeping your AI initiatives on track. Salesforce Platform Data Culture Data
Agentforce 3 Tips to Set Up Your AI Agent for Better Performance Salesforce Staff July 17, 2025 Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service. Best Practices Data Culture Data
IT Inside the State of IT, Fourth Edition: AI and App Development Report Salesforce Staff June 11, 2025 Discover insights from 4,000+ IT leaders on AI and app development in our latest State of IT report, featuring four key trends and strategies driving progress. Salesforce Platform Developer Digital Transformation
Agentforce 8 Questions to Build Your First Agentforce Use Case Salesforce Staff June 4, 2025 Find out how a well-planned use case workshop can help you make the most of Agentforce. Here are the questions we use to guide our customers. Automation Best Practices Data
IT How We Built a Text-To-SQL AI Agent to Get Instant Answers From Our Data Nick Gibson May 27, 2025 Advancements in large language models have made AI data analysis and SQL generation easier for non-technical people. Here's how. CIO Data Culture Data