Generative AI

Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn’t optional, but expected. Here’s how.

The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.

A human-AI workforce doesn't eliminate the need for strong leadership — it transforms it. Here’s how to build a powerful partnership on your blended team.

AI agents are a new type of end user that needs agent-friendly design so they can interact with your business and generate valuable outcomes.

Redefining AI In Customer Success: Discover how to drive engagement, retention, and improved customer satisfaction.

With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.

For AI to be successfully adopted across an organisation, everyone needs a fundamental understanding of how it works.

Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

With AI, you can enhance every aspect of customer experience, resulting in higher satisfaction and stronger loyalty.

Success with Agentforce requires the right people, data, and strategy. Our customer success experts share their tips to help you get started.