We surveyed 4,450 marketers on their progress with AI and where they think the industry is headed. The results show a clear path for success in the years ahead.
![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=300)
Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.
We examine how AI can help you reimagine your marketing workflows and reach customers in more personalised ways
Tired of hearing about AI, or not convinced yet? Here’s a few quick–hit reasons why it’s important to learn about agents
These tips will help you move past complex tech integrations and focus on connecting with customers
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.
Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
By tightly integrating data across the entire shopping journey, retailers can build a customer experience that’s fun and profitable.
Agentforce allows marketers to forge deeper relationships, from personalised conversations to proactive retention strategies. Here's how.
Earn Salesforce Associate Certifications to validate your foundational knowledge in AI, marketing, or Salesforce fundamentals.
