Learn how to create memorable experiences and build trust with your customers — with a little help from AI.
These proven strategies will help small teams keep customers happy for the long haul.
Wondering how to take your brand to the next level? Enter hyperpersonalisation: the ultimate customer experience.
Strengthen the relationships with your customers with an AI-powered CRM.
Here's how your small business can keep up with any large enterprise — and spoiler alert, you only need one tool.
![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Reshaping-customer-service-roles-with-AI_Article-2_1500x844.jpg?w=300)
AI is redefining how customer service gets done and opening new doors.
![[Illustration] An AI agent high-fives a female customer service rep.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Give-Humans-AI-That-is-Humane_-1500x844-1.jpg?w=300)
How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach.
New customer service and field service research uncovers four key insights in the era of agentic AI.
![[Illustration] A manager and an AI agent review unified data in a contact centre.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/08/Contact-Center-Trends-1500x844-2.jpg?w=300)
AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels.
Identify your service strategy and see how AI agents can be better together with your service team
