By fostering a culture of learning and accountability around accessibility, organisations stay ahead of the curve as expectations and best practices evolve.
We built Data 360 to get a unified view of the customer journey, and now it powers our apps, flows, and agents. Here’s what we learned along the way.
![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Reshaping-customer-service-roles-with-AI_Article-2_1500x844.jpg?w=300)
AI is redefining how customer service gets done and opening new doors.
Four types of critical skills will help you thrive with AI to design great customer experiences.
Identify your service strategy and see how AI agents can be better together with your service team
AI agents are a new type of end user that needs agent-friendly design so they can interact with your business and generate valuable outcomes.
With AI, you can enhance every aspect of customer experience, resulting in higher satisfaction and stronger loyalty.
Customers expect top-notch service, and delivering it brings big benefits. Here’s how to ensure your customer service always hits the mark.
AI agents are disrupting traditional business models. What does that mean for ASEAN organisations and how can they use it to innovate and grow? Here's everything you need to know.
AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.
