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Celebrating Partners and Customers Together: Asia Winners for APAC Partner of the Year Awards 2020

Celebrating Partners and Customers Together: Asia Winners for APAC Partner of the Year Awards 2020

Every year, we recognise partners who have helped their customers transform through the innovative use of Salesforce. Meet our three 2020 winners from Asia.

Every year, we recognise partners who have gone above and beyond to overcome their customers’ business challenges and deliver a significant impact. These awards reflect the vital role our partners play in our success and, more importantly, the enormous value they create for our customers.

We are continually inspired by our partners’ determination in solving unique customer challenges. We are also impressed by the speed at which they’re able to deliver value. In today’s environment, our customers know that transformation needs to happen in weeks, rather than years. That’s why one of the key criteria for our awards is time to value.

Additional criteria include:

  • The compelling nature of the business challenge solved by the partner
  • The innovative use of Salesforce solutions
  • Demonstration of measurable success

Our three award winners in Asia have excelled in all these areas.


Spotlight on our winners

Best Multi-Cloud Partner of the Year: Telcowin

Telcowin is a Salesforce Gold Consulting partner in Malaysia and our Best Multi-Cloud Partner of the Year. This award recognises Telcowin’s collaboration with UEM Sunrise Berhad (UEM Sunrise), one of Malaysia’s top property developers.  

UEM Sunrise Berhad had embarked on digital transformation, with several objectives in mind. It wanted to simplify its business processes and establish a single source of truth for customer data. It also wanted to establish end-to-end visibility over its sales lifecycle.

Telcowin helped UEM Sunrise by seamlessly integrating Salesforce solutions. It implemented custom components that expanded UEM Sunrise’s digital capabilities on the service front and improved sales visibility. This gave the sales team the agility to connect and engage with customers across multiple digital channels.

This award is proof that we chose the right path when we decided to focus on consulting and implementing Salesforce products. The continued trust we build with our customers and opportunities awarded to us will be the important factor for us to keep going, exploring, and expanding our horizon.”

Hafiz Izwan, Chief Executive Officer, Telcowin


Mid-Market + Implementation Partner of the Year: I&I Group

I&I Group Public Company Limited is a Salesforce Gold Consulting partner in Thailand. A life insurance company turned to I&I Group to improve their complaint management processes and provide a better service experience for customers. The solution provided by I&I Group included improved case monitoring and automated triggers to ensure cases are responded to within the defined service level agreement (SLA). This resulted in a 34% reduction in cases exceeding the SLA.

Our entire team has worked so hard over the past several years to be the best in what we do to help Salesforce customers in Thailand achieve business value for their transformation initiatives. To win this award is extraordinary, but to keep it up is even more challenging. That’s exactly what our team will try to achieve.”

Khun Somchai Mekasuvanroj, Chief Executive Officer, I&I Group


SMB Implementation Partner of the Year: TechMatrix Pte Ltd

TechMatrix is a Salesforce Gold Consulting partner that is headquartered in Singapore. Aureus Academy, a music school in Singapore, turned to TechMatrix Pte Ltd to consolidate multiple legacy systems. The school also wanted to create a seamless and high-quality self-service experience for customers.

TechMatrix automated and streamlined various processes for Aureus Academy. These include enrolment enquiries, class scheduling, and subscription billing. To improve customer experience, TechMatrix implemented a customised mobile application and self-service web portal. Finally, TechMatrix automated Aureus Academy’s customer journeys and made them more personalised.

The solution resulted in a 30% increase in enrolment, a 50% increase in productivity, and zero service backlogs.

We are very excited to win this award two years in a row. It is a testament to our customer-centric approach and our team’s hard work. It also serves as a motivation for us to continue partnering with our customers and driving results on their behalf. This focus on customer success will be key to our approach and success.”

Dharamvir Sharma, Managing Director, TechMatrix Pte Ltd


Find a partner to unlock your success

Finding the right partner can help you to accelerate your organisation’s transformation journey and unlock greater success.

We suggest those like our winners who have demonstrated best-in-class attributes and proven success. It’s also more important than ever to find a partner who can accelerate time to value. Look for a partner with experience and intellectual property that are specific to your industry. You’ll also want a partner who understands your unique challenges. 

To find your ideal match, visit our Consulting Finder on the AppExchange.

Nausheen Najib

Nausheen Najib is on the Service Cloud product marketing team based in the Bay Area. When she’s not building customer-centric marketing programs, you can find her traveling to new places or baking something extra sweet.

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