Discover what an invoice is, its key roles in business, types, and effective invoicing tips to streamline cash flow and maintain healthy financial management.
Hyper-personalise marketing communications and boost audience engagement with the segmentation, targeting, and positioning (STP) model. Know all about in this STP guide.
Net promoter score, or ‘NPS’, is a way of measuring customer satisfaction. It presents customers with a simple survey, then feeds their answers into a formula to produce a single figure for benchmarking.
Learn to read and use an income statement to assess a company's financial health. Understand its key components, and practical applications in decision-making.
Both service and field service organisations are increasing their investment in AI to meet rising customer expectations and unlock revenue-generating opportunities, according to new research from Salesforce’s sixth State of Service report. Gathering insights from over…