Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.
Read our analysis of SME trends data to find out why Thailand leads the way in digital transformation for small and medium businesses.
Retail banks need to meet consumer demand, like the banking service trend of prioritising customer experience by using autonomous finance.
Find out how to inspire change and help #BreakTheBias this International Women’s Day. Hear from three inspiring women at Luxasia.
To celebrate International Women’s Day, we hear from members of the Salesforce Women’s Network on how they are working to #BreakTheBias.
Customer loyalty is a driving force behind business success. Learn why CEOs should care about it, and how to foster customer loyalty.
To succeed in 2022, there are three small business trends you need to know. Learn more about what will matter to small businesses this year.
How can retailers harness tech and data to deliver a seamless customer experience? Salesforce’s Matt Marcotte shares his top tips.
