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How Does Salesforce Use Slack To Collaborate and Connect?

How Does Salesforce Use Slack To Collaborate and Connect?

Slack can change the way you do business. Here’s how Salesforce, the #1 CRM, uses it for collaboration and communication.

On July 21, 2021 Salesforce completed its acquisition of Slack. This brings together the #1 CRM and the trailblazing digital platform for the work-from-anywhere world.

Businesses need to be successful from home and office — especially in this era of flexible work. Slack makes workflows seamless and supports the way people naturally work together: in real-time or not, in-person and remote, structured and informal. Salesforce and Slack bring together all your teams with the apps and data they need in a single, collaborative workspace. Plus, Slack Connect functionality lets internal teams engage more productively with external partners, vendors, agencies, and customers. So you can deliver the exceptional experiences that help grow your business.

Slack is also changing the way we work here at Salesforce. We have new ways to connect anywhere, anytime. We’re building greater transparency into everything we do with teammates, stakeholders, partners, and customers. We’re sending way fewer emails, and we’re using features like Huddles for impromptu voice chats.

In short: We’re collaborating in real-time.

What does this collaboration and communication look like in practice? We talked to Samuel Steele, Head of Strategic & Sales Programs Office, ASEAN, and Mildred Chow, Creative Services Professional, Strategic & Sales Programs Office, ASEAN, both Salesforce employees based in Singapore. They gave us an idea of how they use Slack in their team, and how it’s changed their approach to work. 

Of course, the best place to have this conversation was on Slack!

Click to visit our guide to Slack.

For details on this infographic, please click here.

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