Salesforce Launches Agentforce 2dx with New Capabilities to Embed Proactive Agentic AI into Any Workflow, Create Multimodal Experiences, and Extend Digital Labour Throughout the Enterprise

Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in data, operate autonomously in the background of any business process, and interact with users across any user interface with rich content and media

New low-code and pro-code tools empower admins and developers to confidently configure, test, and deploy Agentforce faster with AI-powered assistance 

AgentExchange, the trusted Agentforce marketplace built into Salesforce, will accelerate the deployment of AI agents with ready-to-use partner and community-built actions and agents 

Customers such as The Adecco Group have adopted Agentforce, transforming how their businesses run with digital labour 

SINGAPORE – March 6, 2025 – Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of Agentforce, its digital labour platform for bringing trusted, autonomous AI agents into the flow of work. In this release, Agentforce is expanding beyond the reactive, user-initiated world of chat interfaces and enabling proactive AI agents to work behind the scenes, without constant human oversight, to unlock new customer and employee workflows of any kind. Organisations can now seamlessly integrate autonomous agents into their existing data systems, business logic, and user interfaces, enabling agents to anticipate business needs and dynamically take action‌ — ‌improving efficiency, agility, and scale.

Agentforce 2dx also marks the release of a new set of low-code and pro-code tools for Salesforce developers to confidently configure, test, and deploy Agentforce faster, paired with advanced analytics to help teams monitor, debug, and optimise agent performance with real-time data and guidance. To experiment with these tools, Salesforce now offers the Agentforce Developer Edition, a completely free environment where developers can prototype agents using Agentforce and also explore the capabilities of Data Cloud, Salesforce’s hyperscale data engine. 

Additionally, Salesforce announced AgentExchange, the trusted marketplace and community for Agentforce that is built into Salesforce, opening up new opportunities for partners to participate in the rapidly expanding $6 trillion digital labor market opportunity. AgentExchange will accelerate Agentforce deployments with a library of ready-to-use templates and actions, saving businesses time and resources while enabling partners to list their components for sale and capture their share of the growing AI agent market. AgentExchange launches with more than 200 initial partners and hundreds of ready-made actions — each having passed a rigorous security review and backed by customer reviews — to quickly create and deploy AI agents across multiple professions and industries.

Agentforce 2dx, paired with the new developer tools and AgentExchange, launches with the Agentblazer community, an inclusive group for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can share best practices and learn skills on Trailhead to create agent-first companies.

“Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labour beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce’s digital labour platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labour market.” – Adam Evans, EVP and GM of Salesforce’s AI Platform

Why it matters: 96% of developers believe AI agents will positively reshape the developer experience. Agentic AI represents the next evolution of automation, where AI-driven agents operate independently to execute tasks, make decisions, and optimise workflows without constant human oversight. Unlike traditional AI chatbots, which require manual prompts or rigid programming, agentic AI dynamically responds to live data and evolving business needs. Salesforce’s latest agentic AI enhancements represent a major leap in how organisations integrate agents into daily operations. By embedding AI seamlessly into apps, workflows, and processes, enterprise-ready AI agents won’t just assist‌ — ‌they’ll act. 

Customers realise immediate value

Adecco Group, the world’s leading talent company, is harnessing the power of Data Cloud and Agentforce to create a deeply unified platform that redefines the recruitment landscape. By centralising more than 40 instances of their data using MuleSoft and Data Cloud, Adecco will streamline operations and enhance efficiency. 

“Agentforce is completely transforming our recruitment process. By automating resume screening and using AI to engage with millions of candidates, we can connect with every applicant and make sure they feel valued and informed. This not only improves the experience for candidates but also frees up our recruiters to focus on building meaningful relationships, all while boosting our efficiency and scalability.” ‌‌— Greg Shewmaker, Senior Vice President of Global Operations and AI at The Adecco Group

Analyst perspectives

Agentic AI promises to deliver exponential benefits from AI by automating complex tasks and interactions without human intervention. However, creating agentic AI that can handle complex tasks with acceptable performance has been a challenge. Industry analyst Valoir found using a platform optimised for agentic AI development like Salesforce Agentforce enables organisations to deliver autonomous AI agents an average of 16 times faster than other approaches while increasing accuracy by 75%.

Futurum Research found organisations using Agentforce can achieve ROI up to five times faster and with at least a 20% lower total cost of ownership, enabling them to outpace competitors and streamline operations at scale. Companies using Agentforce have reported 40% faster case resolution times and 25% higher lead conversion rates, directly affecting revenue and customer retention. 

“89% of CIOs identify AI and automation as critical to their digital strategy in 2025, yet 60% of AI projects fail to deliver clear ROI. Agentforce bridges this gap with pre-built workflows that deliver measurable impact fast. While DIY agent-based AI projects can take up to a year to implement, Agentforce customers go live in just 4-6 weeks, realising value 3-4 times faster. As AI agents become embedded across business operations, from engineering to go-to-market, they will fundamentally reshape how teams engage with customers and partners. Instead of siloed interactions across CRM, support platforms, and marketing tools, AI agents can coordinate responses, escalate issues, and optimise workflows in real time. Companies that harness this shift — especially in their partner ecosystems — will gain a competitive edge in both performance and market reach.” – Dion Hinchcliffe, VP and Practice Lead, CIO Insights, Futurum Group

Please refer to the Salesforce Newsroom for more details about the new tools and their availability.