Frequently asked questions (FAQ)

Learn more about what Salesforce Einstein is and why it’s different than anything you’ve seen before. Find out how it makes everyone in your organisation smarter. And discover how you can start using it in your sales, marketing, service, and IT today. More questions? Just ask.

Getting Started

Salesforce Einstein is the first comprehensive AI for CRM. It’s an integrated set of AI technologies that makes the Customer Success Platform smarter and brings AI to trailblazers everywhere.

Einstein is the only comprehensive AI for CRM. It is:

  • Data-ready — You don’t have to do data preparation or manage models. Just put the data in Salesforce and it works.
  • Modeling-ready — Multitenant, automated machine learning means the right model is automatically fit to your organisation.
  • Production-ready — No DevOps needed. It’s part of the same trusted Salesforce platform, with model management and monitoring tools.

Einstein enables you to become an AI-first company so you can get smarter and more predictive about your customers.

  • Sales can anticipate next opportunities and exceed customer needs
  • Service can be proactive by resolving cases before they happen
  • Marketing can create predictive journeys and personalise experiences like never before
  • IT can embed intelligence everywhere and create smarter apps for employees and customers

Einstein is seamlessly integrated into many Salesforce products. To use it, you don’t have to do any data preparation or manage models. Simply put your data in Salesforce and any features you have that are powered by Einstein will use that data to make you smarter and more predictive about your customers.

Einstein is available through Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Platform, Analytics Cloud, and Community Cloud.

If a feature powered by Einstein works on a mobile device, then Einstein will also work on the mobile device. However, not all features powered by Einstein are optimised for mobile devices at this time.

Yes. Einstein is built on the robust and flexible Salesforce security architecture trusted by more than 150,000 companies across industries and around the world.

Our Cloud Services experts support all the products powered by Einstein. Einstein itself is not supported separately.


Salesforce Einstein is available through our cloud products. Please contact your account executive for pricing.