Artificial Intelligence

Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust.

Explore how employees are actually using AI to transform their everyday work. No hypothetical hype. Just real-world stories.

AI is redefining how customer service gets done and opening new doors.

How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach.

New customer service and field service research uncovers four key insights in the era of agentic AI.

AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels.

The technology industry loves a gold rush.  In the late ‘90s, companies raced to claim their piece of the “information superhighway,” stockpiling bandwidth and investing in domain names. A decade later, the mobile…

Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage.

The more you understand how AI works, and the better you communicate with it, the more you’ll get out of it.

As AI automates mundane tasks, young workers are struggling to get jobs. But AI could also be the key to landing that first role.