Designer Blog What is Conversation Design and How Does It Shape AI’s Behaviour? Yvonne Gando October 16, 2025 Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust. Best Practices Developer Artificial Intelligence Employee Experience Blog 5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work Tyler Ng October 15, 2025 Explore how employees are actually using AI to transform their everyday work. No hypothetical hype. Just real-world stories. Employee Experience Artificial Intelligence Service Cloud Blog How to Succeed with AI to Reshape Customer Service Roles Michael Maoz October 8, 2025 AI is redefining how customer service gets done and opening new doors. Service Cloud Best Practices Service Service Cloud How to Build Humane AI: A Guide for Customer Service Leaders Michael Maoz October 8, 2025 How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach. Service Cloud Best Practices Service Service Cloud Blog Inside the Seventh Edition of the State of Service Report Amber Armstrong October 3, 2025 New customer service and field service research uncovers four key insights in the era of agentic AI. Service Cloud Service Artificial Intelligence Agentforce AI + Reps = Better Service: 4 Big Contact Centre Trends to Watch Ashish Seth October 3, 2025 AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels. Service Cloud Data Culture Data Marketing AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform Silvio Savarese September 26, 2025 The technology industry loves a gold rush. In the late ‘90s, companies raced to claim their piece of the “information superhighway,” stockpiling bandwidth and investing in domain names. A decade later, the mobile… Marketing Data Culture Artificial Intelligence CEO How AI Literacy Builds a Future-Ready Workforce — and What Agentforce Taught Us Hirak Vora Zachary Stauber September 12, 2025 Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage. CIO Data Culture Digital Transformation Digital Transformation Blog Human-AI Collaboration: 4 Ways To Master One of Today’s Hottest Skills Laura Hilgers September 11, 2025 The more you understand how AI works, and the better you communicate with it, the more you’ll get out of it. Digital Transformation Artificial Intelligence Future of Work How Is AI Affecting Entry-Level Jobs? Laura Hilgers September 9, 2025 As AI automates mundane tasks, young workers are struggling to get jobs. But AI could also be the key to landing that first role. Careers Future of Work Artificial Intelligence
Designer Blog What is Conversation Design and How Does It Shape AI’s Behaviour? Yvonne Gando October 16, 2025 Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust. Best Practices Developer Artificial Intelligence
Employee Experience Blog 5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work Tyler Ng October 15, 2025 Explore how employees are actually using AI to transform their everyday work. No hypothetical hype. Just real-world stories. Employee Experience Artificial Intelligence
Service Cloud Blog How to Succeed with AI to Reshape Customer Service Roles Michael Maoz October 8, 2025 AI is redefining how customer service gets done and opening new doors. Service Cloud Best Practices Service
Service Cloud How to Build Humane AI: A Guide for Customer Service Leaders Michael Maoz October 8, 2025 How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach. Service Cloud Best Practices Service
Service Cloud Blog Inside the Seventh Edition of the State of Service Report Amber Armstrong October 3, 2025 New customer service and field service research uncovers four key insights in the era of agentic AI. Service Cloud Service Artificial Intelligence
Agentforce AI + Reps = Better Service: 4 Big Contact Centre Trends to Watch Ashish Seth October 3, 2025 AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels. Service Cloud Data Culture Data
Marketing AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform Silvio Savarese September 26, 2025 The technology industry loves a gold rush. In the late ‘90s, companies raced to claim their piece of the “information superhighway,” stockpiling bandwidth and investing in domain names. A decade later, the mobile… Marketing Data Culture Artificial Intelligence
CEO How AI Literacy Builds a Future-Ready Workforce — and What Agentforce Taught Us Hirak Vora Zachary Stauber September 12, 2025 Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage. CIO Data Culture Digital Transformation
Digital Transformation Blog Human-AI Collaboration: 4 Ways To Master One of Today’s Hottest Skills Laura Hilgers September 11, 2025 The more you understand how AI works, and the better you communicate with it, the more you’ll get out of it. Digital Transformation Artificial Intelligence
Future of Work How Is AI Affecting Entry-Level Jobs? Laura Hilgers September 9, 2025 As AI automates mundane tasks, young workers are struggling to get jobs. But AI could also be the key to landing that first role. Careers Future of Work Artificial Intelligence