![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Reshaping-customer-service-roles-with-AI_Article-2_1500x844.jpg?w=300)
AI is redefining how customer service gets done and opening new doors.
![[Illustration] An AI agent high-fives a female customer service rep.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Give-Humans-AI-That-is-Humane_-1500x844-1.jpg?w=300)
How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach.
New customer service and field service research uncovers four key insights in the era of agentic AI.
![[Illustration] A manager and an AI agent review unified data in a contact centre.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/08/Contact-Center-Trends-1500x844-2.jpg?w=300)
AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels.
Identify your service strategy and see how AI agents can be better together with your service team
![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=300)
Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.
What it really means to start working with AI — less about replacement, more about reimagining teamwork.
The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.
Redefining AI In Customer Success: Discover how to drive engagement, retention, and improved customer satisfaction.
Here's how your small business can keep up with any large enterprise — and spoiler alert, you only need one tool.
