Salesforce AI
Use Case Library
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Account and Customer Service Summaries
Enhance agent efficiency with deep insights into past customer interactions, account history and service cases, coupled with the capability to summarise chats into clear, concise summaries that capture essential information for improved understanding and follow-up actions.
Insurance Claims Management
Enhance insurance claims management with AI-generated summaries and automated workflows for financial services.
Client Meeting Preparation
Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.
Complaints Management
Simplify financial services complaints management with AI-powered tools and AI-generated summaries that expedite the process.
Personalised Engagement
Use data and AI to create personalised interactions and summaries for clients in the banking, wealth management and insurance industries.
Transaction Dispute Management
Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in financial services.
Benefit Application Review
Access comprehensive application histories and easily compare versions, enhancing decision-making and streamlining management.
Digital Assessment Generation
Convert paper assessments to digital easily using Salesforce built for public sector.
Inspection Preparation
Get detailed summaries of prior violations and licence compliance, ensuring efficient inspections and timely renewals.
Participant Recruitment and Enrolment
Find and enrol the right candidates for each study with AI-powered candidate auto-matching capabilities.
Provider Network Management
Gain a 360 degree view of the network and quickly review provider information and past performance to optimise network adequacy and lower patient wait times.
Forecast Summary
See how AI can summarise forecast data to provide real-time insights, detect anomalies and identify trends to improve performance and forecast accuracy.
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