Read the latest studies and reports from the world's best known business analysts.

 
 

.

 

SALES CLOUD

2019 Gartner Magic Quadrant for Sales Force Automation

Salesforce a Leader in the SFA Gartner Magic Quadrant for the 13th straight year.
 

SALES CLOUD

2019 Gartner Magic Quadrant for Configure Price Quote Application Suites

For the third year in a row, Gartner names Salesforce a Leader in the 2019 Magic Quadrant for Configure, Price and Quote Application Suites.
 

SALES CLOUD

2019 Gartner Magic Quadrant for CRM Lead Management

Salesforce named a Leader in the 2019 Gartner Magic Quadrant for CRM Lead Management. 
 

Service Cloud

2019 Gartner Magic Quadrant for the CRM Customer Engagement Center

Salesforce named a Leader for 11 consecutive years. We are positioned the highest for the ability to execute and furthest for completeness of vision. See why. 
 

Marketing Cloud

2019 Gartner Magic Quadrant for Multichannel Marketing Hubs

Gartner named Salesforce a Leader in Magic Quadrant for Multichannel Marketing Hubs.
 

Platform

2019 Magic Quadrant for Multiexperience Development Platforms

Gartner Names Salesforce a Leader in Magic Quadrant for Multiexperience Development Platforms
 

Community Cloud

Gartner Magic Quadrant for Digital Experience Platforms, Feb 2019

Gartner Names Salesforce a Leader in Magic Quadrant for Digital Experience Platforms, Feb 2019
 

Analytics

2019 Gartner Critical Capabilities Report

Salesforce received the highest score of 3.88/5 for the Augmented Analytics Use Case.
 

Commerce Cloud

2019 Gartner Magic Quadrant for Digital Commerce

See why Gartner has recognized Salesforce as a Leader in Digital Commerce — for the fourth year in a row.
 
 

.

 

Sales Cloud

The Forrester Wave™: CRM Suites, Q4 2018

See why Forrester named Sales Cloud a leader — and how we received the highest score possible in the category of market presence, as well as in the criteria of product strategy, delivery and extensibility ecosystem, sales force automation (SFA), marketing automation, customer service, field service and customer journey support.
 

Sales Cloud

The Forrester Wave™: Partner Relationship Management, Q4 2018

Salesforce has been named a leader in The Forrester Wave™: Partner Relationship Management, Q4 2018. Salesforce is noted for its strength across the board, as well as the integration of advanced Einstein AI and a digital experience platform that allows mass customization.
 

SERVICE CLOUD

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

See why Forrester named Service Cloud a leader — and how we received the highest possible score in the reference customer assessment criterion.
 

Marketing Cloud

The Forrester Wave™: Enterprise Marketing Software Suites, Q3 2019

In its 40-criteria evaluation of enterprise marketing software suites, Forrester named Salesforce a leader. See why in the full report.
 

Marketing Cloud

The Forrester Wave™: Data Management Platforms, Q2 2019

Salesforce has been named a leader in The Forrester Wave™: Data Management Platforms, Q2 2019. See why Salesforce received the highest possible scores for the criteria of Data Ingestion & Syndication, User identification, Device Identification, Data Segmentation and syndication, and more.
 

marketing cloud

The Forrester Wave™: Real-Time Interaction Management, Q1 2019

Salesforce has been named a Leader in The Forrester Wave™: Real-Time Interaction Management, Q1 2019. See why Salesforce received the highest-possible scores for contextual understanding, business technology vision, past performance and partner ecosystem.
 

AppExchange

Salesforce Named a Leader in The Forrester New Wave™: SaaS Marketplaces, Q4 2018.

In its evaluation of Salesforce, Forrester gave AppExchange the highest possible score across 8 of 10 criteria.
 

Platform

The Forrester Wave™: Low-Code Development Platforms for AD&D Professionals, Q1 2019

Salesforce has been recognized as a Leader in Forrester Research’s recent report “The Forrester Wave™: Low-Code Development Platforms for AD&D Professionals, Q1 2019.”
 

COMMERCE CLOUD

The Forrester Wave™: B2C Commerce Suites, Q3 2018

Learn why Forrester Research has named Salesforce Commerce Cloud a Leader with the highest scores in both the Current Offering category and Platform criterion.
 

Community Cloud

The Forrester Wave™: Digital Experience Platforms, Q3 2019

Salesforce has been named a leader in the The Forrester Wave™: Digital Experience Platforms, Q3 2019. Salesforce is noted for being especially strong in B2C and B2B commerce, campaigns, and messaging as well as customer profile, developer tools, and API management.
 

Analytics

The Forrester Wave™: Enterprise BI Platforms (Vendor-Managed), Q3 2019

Salesforce Einstein Analytics named a leader among enterprise BI platforms.
 
 

.

 

IDC White Paper: The Salesforce Economy Forecast

Get the IDC white paper, sponsored by Salesforce, that shows 3.3 Million New Jobs and $859 Billion New Business Revenue to Be Created from 2016 to 2022.

PLATFORM

IDC White Paper: The ROI of Building Apps on Salesforce

Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.

IDC MarketScape: Worldwide PaaS and Developer Services 2017 Vendor Assessment

Salesforce has been recognized as a leader in the IDC MarketScape: Worldwide PaaS and Developer Services 2017 Vendor Assessment.

ANALYTICS CLOUD

IDC Report: Houghton Mifflin Harcourt Relies on Salesforce Wave Analytics to Enable Its Sales and Marketing Teams

See how HMH is using Wave Analytics to earn a five-year ROI of more than 200% and will break even on its investment in less than one year.

COMMUNITY CLOUD

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment

IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.

PARDOT

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015

Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
 
 
 

.

Nucleus Research Note: Salesforce Quip

In analyzing the experiences of Quip customers, Nucleus found moving to Quip increased their productivity by 15 to 20 percent and typically reduce time spent in meetings by one-third.

Salesforce.org Nucleus Report on Corporate Philanthropy

Did you know that consumers are willing to pay 6% more for products from socially responsible companies? A new Nucleus report shows how corporate giving programs enable organizations to support their brand, sustain customer loyalty, and recruit and retain talent.

Nucleus Research Marketing Automation Value Matrix 2018

Nucleus positions Salesforce as a leader in marketing automation.

CRM Technology Value Matrix 1H2017

Nucleus positions Salesforce as is a CRM leader in usability and organic functionality across sales, marketing and customer service.

Small Business

5P Consulting: Salesforce Essentials ROI Case Study

Read how boutique consulting firm, 5P Consulting, implemented Salesforce Essentials, was up and running within a week, and delivers an ROI of 998 percent in less than a month and a half.

Matouk: SMB ROI Case Study

See how an American bedding manufacturer, Matouk, streamlined their operations by increasing staff productivity, customer service productivity and marketing automation -- resulting in a 223% ROI over just six months.

EINSTEIN ANALYTICS

Cloud Multiplies Analytics ROI by 2.3 Report

Read this report and learn why ROI on analytics solutions deployed to the cloud is higher than solutions deployed on-premise.

Nucleus ROI Case Study: Einstein Analytics and Shazam

See how Shazam uses Einstein Analytics to drive ROI, increase employee productivity and retain existing customers with the new Nucleus ROI Case Study.

SALES CLOUD

Talent Plus: ROI Case Study

See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.

HD Supply: ROI Case Study

HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.

SALES CLOUD, SERVICE CLOUD

Wind River: Benefit Case Study

Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.

SERVICE CLOUD

Activision: A social customer service ROI story

Activision integrated Salesforce Social Studio with its Service Cloud.

The City of Elgin: A public sector ROI story

The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.

Flexera Software: A customer service ROI story

Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.

MARKETING CLOUD

Piedmont Healthcare: ROI Case Study

Get the numbers behind Piedmont Healthcare’s successful partnership with Marketing Cloud. See how they achieved an 83% increase in ROI, higher open rates, clickthroughs, and more.

Room & Board: ROI Case Study

Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.

Amplify: ROI Case Study

Learn how financial cooperative Amplify Credit Union achieved 1079% ROI in just 16 weeks through its use of Marketing Cloud.

Nucleus Research Note: Salesforce Dips Its Toes into ABM

Nucleus Research predicts Salesforce Einstein Account-Based Marketing will raise the bar for ABM providers and help marketers improve integration and collaboration with sales.
 
 
 

.

SALES CLOUD, SERVICE CLOUD

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle

See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce.

Ovum Decision Matrix: Selecting a CRM Solution for Telecoms

Salesforce is a Market Leader for the second time in a row in communications industry-specific CRM. Ovum highlighted our strength in unified omnichannel customer experience delivery, social and mobile channel functionality and the partner ecosystem.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May, 2018

From 2009–2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc., as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.