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Everything you need to know about CRM
What is CRM (customer relationship management) and what can it do for you?
CRM software allows businesses to manage customer and prospect relationships with data. You can store, track, and analyse customer and prospect information in one central location, including contact and account information, sales opportunities, service cases, and marketing campaigns. With data in one central location, organisations have a complete picture of customers and prospects that can be shared and analysed by teams across the company in real-time.
See how Salesforce Customer 360 works in action and learn how customer relationship management software can help you build your business.
How can our CRM software help your business?
Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilising your business, reopening, and getting back to delivering exceptional customer experiences.
We have countless stories about helping our customers achieve and exceed their goals. We provide expert services, on-demand training, and everything in between to ensure our customers maximise the value of Salesforce. With more than 11 million Trailblazers, you’re part of an incredible community where you can learn, grow, and fuel customer success in your organisation.
Adaptive and flexible
For companies of any size in any industry, Customer 360 can flex with your changing needs. With an ecosystem of 8,700+ mission-critical partner apps and services, Salesforce and Slack can maximise your use of our technology to meet your business needs. And with more than 9 million installs, you can implement apps with confidence.
Scalable and secure
Customer 360 is built and hosted on the fully cloud-based Salesforce Platform, trusted by over 150,000 companies to deliver their most business-critical apps. With Hyperforce, our next-generation infrastructure architecture, it’s even more powerful. Hyperforce delivers Salesforce apps securely and reliably across all major public clouds. It allows for greater scale and innovation and maintains customer compliance and data residency requirements. The best part? All of this technology is carbon neutral.
Over 150,000 companies, both big and small, are growing their business with Salesforce.
More than 150,000 companies around the world have chosen Salesforce as their CRM to help them streamline the way they connect with prospects and customers to close bigger deals and grow revenue — doesn’t it make sense to consider it for your company?
See how businesses are leading the way with Sales Cloud
Start small, and scale up. Or support your entire enterprise today. Whatever your business, we have a software solution for you.
Complete CRM for any size team
Deeply customisable sales CRM for your business
The ultimate platform for growth
More CRM Resources
Get CRM resources to build great experiences — and your career.
Frequently asked questions (FAQ)
Questions? We’ll put you on the right path.
Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.