Win more deals with the world’s #1 CRM Platform

Start your journey with the world's #1 CRM for free. No credit card required, no software to install. For any questions about our product, our highly trained specialists are standing by to help guide you through the implementation and integration of Salesforce into your business.
 
Try for free
What is CRM

Everything you need to know about CRM

What is CRM (customer relationship management) and what can it do for you?

 
CRM software allows businesses to manage customer and prospect relationships with data. You can store, track, and analyse customer and prospect information in one central location, including contact and account information, sales opportunities, service cases, and marketing campaigns. With data in one central location, organisations have a complete picture of customers and prospects that can be shared and analysed by teams across the company in real-time.
 
Astro with a smiling man holding a tablet and the questions "What industry is your business in?" and "What is your role?"

See how Salesforce Customer 360 works in action and learn how customer relationship management software can help you build your business.

See it in action

How can our CRM software help your business?

Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilising your business, reopening, and getting back to delivering exceptional customer experiences.
 
Salesforce Customer 360 image thumbnail
See how Salesforce Customer 360 unites your teams with a single, shared view of every customer. [3:19]

Customer-obsessed

We have countless stories about helping our customers achieve and exceed their goals. We provide expert services, on-demand training, and everything in between to ensure our customers maximise the value of Salesforce. With more than 11 million Trailblazers, you’re part of an incredible community where you can learn, grow, and fuel customer success in your organisation.
 

Adaptive and flexible

For companies of any size in any industry, Customer 360 can flex with your changing needs. With an ecosystem of 8,700+ mission-critical partner apps and services, Salesforce and Slack can maximise your use of our technology to meet your business needs. And with more than 9 million installs, you can implement apps with confidence.

Scalable and secure

Customer 360 is built and hosted on the fully cloud-based Salesforce Platform, trusted by over 150,000 companies to deliver their most business-critical apps. With Hyperforce, our next-generation infrastructure architecture, it’s even more powerful. Hyperforce delivers Salesforce apps securely and reliably across all major public clouds. It allows for greater scale and innovation and maintains customer compliance and data residency requirements. The best part? All of this technology is carbon neutral.
 

Over 150,000 companies, both big and small, are growing their business with Salesforce.

More than 150,000 companies around the world have chosen Salesforce as their CRM to help them streamline the way they connect with prospects and customers to close bigger deals and grow revenue — doesn’t it make sense to consider it for your company?
 
Telstra story
We are working to eliminate customer pain points, digitise our experiences with Salesforce, and are now making those experiences available to more people. It is helping us live up to our purpose and enabling people to get access to the things they need so that they can make a difference in their own lives and in the lives of others.
Michael Ackland
Telstra
Read more
Xero story
We’re always striving to be better than we were yesterday and there’s so many more experiences we want to deliver. Salesforce is a great partner to have on this journey.
Nigel Piper
Xero
Read more
 
3M logo
ARN Logo logo
Audata logo
American Express logo
 

Start small, and scale up. Or support your entire enterprise today. Whatever your business, we have a software solution for you.

Our CRM software can be scaled to your needs. We have provided suggestions on the plan that would suit businesses depending on size and industry. Each solution can be tailored to your needs. If you would like us to help determine which plan would suit your unique situation, contact us for a consultation. Alternatively, you can start a free trial!
 

Essentials

All-in-one sales and support app*
$ 35
AUD/user/month**
(billed annually)

Professional

Complete CRM for any size team
$ 105
AUD/user/month**
(billed annually)

Enterprise

Deeply customisable sales CRM for your business
$ 210
AUD/user/month**
(billed annually)

Unlimited

The ultimate platform for growth
$ 420
AUD/user/month**
(billed annually)
Download the comparison chart

* Essentials edition good for up to 10 users.

** This edition requires an annual contract. Monthly pricing available on Essentials edition.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

View detailed pricing
 

More CRM Resources

 
Get Your Complete CRM Handbook

Guide

Get Your Complete CRM Handbook: Everything you need to know to get started with CRM

Get the Guide
Your Complete CRM Handbook
The 6 Greatest Benefits of CRM Platforms

Article

The 6 Greatest Benefits of CRM Platforms

Read More
The 6 Biggest Benefits of CRM
What is Salesforce CRM? Try it free and see how it can help you grow your business.

Free Trial

What is Salesforce CRM? Try it free and see how it can help you grow your business.

Try for Free
Sales Essentials : Free Trial
 

Frequently asked questions (FAQ)

A CRM system lets you store customer and prospect contact information, identify sales opportunities, record customer service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone in your company who might need it.
A sales CRM lets you connect to your customers in a whole new way. Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster and deploy customer-focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.
Salesforce CRM can be integrated with the many existing apps while apps that do not already exist can be built on the platform. With our CRM, you can get more leads, close more deals, and do more faster while increasing customer loyalty, retention, and satisfaction. You are able to monitor and manage your business anytime, from anywhere.
Customer relationship management (CRM) software is a technology for managing all your company’s relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to their customers, streamline processes, and increase business profitability.

A CRM system can help companies of all sizes drive business growth, and it can be especially beneficial to a small business, where teams often need to find ways to do more with less. From sales, customer service, business development, recruiting, marketing or any other line of business, CRM provides a better way to manage the external interactions and relationships that drive business success.

We can build solutions that are specific to your needs. Check out our prebuilt solutions for:

Perhaps the most significant recent development in CRM systems has been the move from on-premises CRM software into the cloud. Cloud-based CRM systems such as Salesforce mean that every user has the same, up-to-date information, all the time. Your sales teams out on the road can check data and update it instantly after a meeting and work from anywhere. A cloud-based CRM provides faster deployment, automatic software updates and increased collaboration through the ability to work from anywhere on any device.
 

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.
Contact Us
Editions & Pricing