In an industry that competes primarily on costs, Best Technology Services competes based on its incredible reach. The IT services firm delivers more than 250,000 field service jobs a year throughout Australia – even in the most remote locations. And while its competitors rely heavily on partners and subcontractors, Best Technology Services subcontracts less than 1% of its jobs.
The firm has a 300-strong team that stretches from Sydney to Perth, covering all the regional areas in between. Today, these technicians are all connected on Salesforce Field Service. So whether a customer requires a one time installation or 700 branch upgrade, Best Technology Services can ensure consistent results.
“By employing our own national field services team and enabling them with Salesforce, we can provide the same great service to everyone, no matter where in Australia they’re based,” said John McVicker, Founder and Managing Director of Best Technology Services. “We can differentiate ourselves in a more meaningful way.”
“We might have technicians out performing upgrades at 20-30 sites in a single evening. With the Field Service app, I can check in on them in real-time rather than ringing up 20 engineers. I can get the information I need to report back to customers straight away. There’s no more waiting for the guy in Dubbo to wake up and send me an email.”