Salesforce World Tour Sydney

Frequently Asked Questions (FAQ)


Event Information

Salesforce World Tour Sydney will take place on Thursday 7 April, 2022, between 8:00 a.m. and 6:00 p.m. AEST.

Salesforce World Tour Sydney 2022, including all Main Show, registration and breakout activities, will take place at the International Convention Centre, Sydney.

ICC Sydney, 14 Darling Drive, Sydney, NSW 2000. T: +61 2 9215 7100.
Directions via Google Maps:, or visit Getting to ICC Sydney for more information.

World Tour will take place on Levels 3 to 5 of the Exhibition Centre.
Registration will take place in the Aware Super theatre (ICC Sydney Theatre) next to Moriarty Walk. There will be signage throughout the venue to help you navigate Salesforce World Tour Sydney 2022.
This event is complimentary (excludes parking).
Your registration includes access to the Main Show, breakout sessions, Customer Success Expo and networking party. Food and beverage will be provided throughout the day.
Enjoy a knockout Main Show featuring Trailblazers MECCA and Xero, and be inspired by their stories of growth and success.

8:00 a.m.–9:30 a.m.
Registration and welcome

9:30 a.m.–4:30 p.m.
Breakout sessions, product demos, expo floor and more

11:30 a.m.–1:30 p.m.
Main Show featuring Trailblazers MECCA and Xero – and more!

4:30 p.m.–6:00 p.m.
Networking reception

All times in AEST. Agenda subject to change.
Click here for full agenda

Admission to breakouts and theatre sessions is first-come, first seated. Building your agenda in the mobile app does not reserve you a seat. We advise you to arrive early to ensure you get the sessions you really want.
  • The Customer Success Expo is located on Level 4, access via Hall 6. Breakouts, Catering, Campground and Sponsors are all located here.
  • The Customer Success Expo will be operational from 8:00 a.m.– 6:00 p.m.
  • The Main Show is located on Level 4 via Hall 5.
  • For a breakdown of sponsors and their locations, visit the Visitor Centre on the day.
  • Main Show is located on Level 4 via Customer Success Expo in Hall 5 (The entrance to Main show is via the Customer Success Expo in Hall 6).
  • To join the queue, meet Salesforce Ambassadors outside the Main Show within the Customer Success Expo, Level 4. Queuing will start from 11:00 a.m. The Main Show Room will not be accessible prior to this time, or via any other entrance.
  • If you do not receive a seat in the Main Show room, please make your way back to the Customer Success Expo where you can watch the Main Show from a live feed in all breakout areas.

Let’s do our bit for #TeamEarth! This year Salesforce is offering a TerraCycle recycling service as part of our commitment to sustainability. Bring your empty beauty products and deposit them in a labelled bin at the MECCA stand so we can recycle the unrecyclable.

For more information please visit the MECCA's website:

COVID-19 Health and Safety

Salesforce continues to monitor the COVID-19 situation and will make decisions in the best interest of our customers, partners and employees.

Upon arrival, COVID-19 rapid antigen tests will be performed by qualified medical staff and a negative result, plus proof of vaccination, will be required to gain admission to the event.


The best taxi drop off and pick up locations include Iron Wharf Place next to Harbourside Shopping Centre and Zollner Circuit on the Southern end of Aware Super Theatre (ICC Sydney Theatre), both accessed via Darling Drive.
The guide to get to the venue is available here. There are several public transport options, including Sydney Light Rail, train, bus, ferry and water taxi.
ICC Sydney will operate two 24 hour car parking stations with a total of 826 parking spaces including 12 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces. Full information and rates available here.

Food and Beverage

  • Tea, coffee and light breakfast items will be served on arrival. Lunch will be available in the Customer Success Expo following the Main Show. Afternoon tea will also be served.
  • At the end of the event, networking drinks and canapés will be provided.
  • Should you have any special dietary needs, please include details when you register, or contact us with your requests.
There are a wide variety of outlets in and around ICC Sydney. Click here for options. If you leave the venue throughout the day you will be required to re-enter through security and have your credentials checked.   
Customers with dietaries will be communicated their pick up location; otherwise the lunch menu caters to all requirements.

Flights and Accomodation

Here’s a guide to the closest hotels to the ICC Sydney. Please check back here for special hotel rates closer to the event.
International and domestic flights will arrive and depart from Sydney Kingsford Smith Airport (IATA: SYD).
Depending on the time of day, travel time via taxi from Sydney Airport is approximately 30 minutes.

Tickets and Registration

You will receive your e-Ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it, you will still be able to check-in.

Please check your SPAM mailbox. Please let an Ambassador know on the day if you are still unable to locate your e-Ticket and they will be happy to help.
Please email if you would like to change or cancel your registration. Please note that registrations are non-transferrable.
  • Visitor Centres - there is one visitor centre on the Expo floor, equipped with helpful staff to guide you to where you need to be. This centre also operate as a point of contact to the event team, so if you see a need or have a concern, relay it to the staff here.
  • Venue Concierge - there is an active Concierge at Hall 7, Level 4 should you require additional assistance.

ICC Amenities

Male, female, gender neutral and accessible toilets are located throughout the venue. Primary access is at the front and back of the Customer Success Expo halls.

Additional restrooms are located on levels 3-5, along the walkway.
Cloaking is available at cloak room at Event Entry - Level 2 of Aware Theatre. Available from 8:00 a.m.–5:30 p.m.

Dedicated parenting rooms can be found in the following locations:

  • Convention Centre: ground floor and level two
  • Exhibition Centre: level two
  • First State Super Theatre: level two

If you require assistance locating a parenting room while at the venue, please visit any customer service desk or ask one of our friendly team members.
Please note that if you wish to visit a venue Parent’s Room, you will need to re-enter the Event on Level 4 through the initial security check point.

Organiser 6 is the designated first aid location for the event. This is located on level 5 however find any staff member can raise first aid response in event space.

Yes – all details are included on the back of each customer's badge:

  • SSID: #SalesforceTour
  • Password: trailblazer
Refillable water stations, water bubblers and water coolers are located throughout the Customer Success Expo.
  • The ICC is a strictly non-smoking venue. Smoking is not permitted anywhere inside the venue.
  • Please note that if you wish to leave the venue to smoke, you will have to re-enter the Event on Level 4 through the initial security check point.


Please submit your request by Friday 1 April 2022. Requests are honoured to the maximum extent possible.
You can request accessibility accommodations and services when registering for World Tour by indicating that you have accessibility requirements. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable.
You can request an auxiliary aid or AUSLAN sign interpreter when registering for World Tour Sydney by indicating that you have accessibility requirements. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable.
Yes, the International Convention Centre in Sydney provides accessible car park spaces. Please see further details on accessible parking here.

Accessible toilets, ramps and spacious passenger lifts are available throughout the venue. Lowered or angled counters are located at key retail and customer service points.

A limited number of wheelchairs are available for hire free of charge. Wheelchairs can be collected from any customer service desk throughout the venue.
Volunteers wearing Abilityforce t-shirts will be onsite and able to assist with any accessibility requests at the help desk. Event and International Convention Centre Sydney staff will also be able to answer accessibility questions and can direct you to an Abilityforce volunteer.
Yes, guide dogs and other registered assistance dogs are welcome in all areas of the venue.
There are power outlets located throughout the venue. Feel free to charge wherever and when needed. Can't find one? Look for a coffee zone and you'll be sure to see Astro powered up!
Yes. Priority seating is available in our keynote and breakout rooms. You can request this service and others when registering by indicating that you have accessibility requirements. If you require reserved seating in the larger keynotes, please plan to arrive 30 minutes before the keynote begins.
Please state this when registering for World Tour by indicating that you have accessibility requirements. A representative will reach out to discuss your needs to make your experience on site is enjoyable.
Abilityforce volunteers will be available throughout the International Convention Centre Sydney, and will be happy to help you navigate to your destination.
We will have a lower height table at registration. You can request this service and others when registering for World Tour Sydney by indicating that you have accessibility requirements.
Yes, there will be rest stops strategically placed throughout the International Convention Centre Sydney. Priority is given to individuals with disabilities, and this will be indicated on the signage.
Step free entrances are available at Iron Wharf Place and Woodward Fountain via automatic sliding doors. Internally, elevators to all levels are located on the ground floor to the left of Convention Café or to the right of the Customer Service Desk.

ICC Sydney has equitable and step-free access to every conference, exhibition and entertainment venue. The Convention Centre, Exhibition Centre and Aware Super Theatre are seamlessly connected via the step-free level two concourse which can be accessed from all three venues.

ICC Sydney has wheelchair accessible parenting rooms equipped with a feeding area, change table and food preparation area. Dedicated parenting rooms can be found in the following locations:

  • Convention Centre Ground Level — Located in the corridor next to the cafe directly opposite the first aid room
  • Convention Centre Level 2 — located in the corridor on the right between Parkside Ballroom and The Gallery, before you reach Pyrmont Theatre and foyer
  • Exhibition Centre Level 2 — located directly to the right of Hall 3 entry point
  • Aware Super Theatre Level 2 — located directly to the right of Door 4 entry point.

Please note that if you wish to leave the venue, you will have to re-enter the Event on Level 4 through the initial security check point.

Security and Code of Conduct

It’s our priority to ensure a safe environment for everyone attending World Tour. As such, we’re implementing security scanning measures for attendees, including X-ray bag checks and metal detectors. Small and large suitcases are not permitted into the event, but cloakroom facilities will be available adjacent to the main registration area.

For detailed on prohibited information, please click here.

If you see something, say something. Call the National Security Hotline on 1800 123 400.

ICC Sydney is equipped with multiple first aid treatment rooms:

  • a medical Room is located behind the foyer on the ground floor of the Convention centre
  • additional first aid rooms are located throughout ICC Sydney: Exhibition Centre Level 2 & Level 5, Aware Super Theatre, Ground Floor & Level Two.

A first aid officer will be in attendance during major events, along with first aid responders. ICC Sydney venue security personnel are also first aid trained.
Emergency response first aid equipment such as defibrillators and Oxy Vivas are available within the facility and first aid responders can arrange further medical assistance, such as an Ambulance, if necessary.
If first aid is required, please contact site Security, Event Services Floor Manager or a member of the ICC team.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.
Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.