The Future of Retail

As we’ve seen over the last 2 years, the state of retail and commerce is changing. The disruptions to supply chain and fulfilment has meant longer wait times and changing customer sentiment. Retailers had to become scrappy over the last 2 years, now is the time to become more innovative & scale. Data shows a further acceleration in digital shopping adoption, cementing the stronghold that digital established over retail during 2020.

Covering:
Key messages from NRF - what does this mean to Retailers in ANZ

• Optimism for future of retail - messages from global leaders reinforcing momentum will continue despite challenges and real world findings from New York commerce experiences
• A call for Experimentation - a view into retailers shifting strategies to focus on strengths and collaborate in ways that make the most impact. NFT experiences in physical world
• Rising to the Sustainability imperative - why using resources intentionally and collaboration with suppliers promises inspires customers to make more sustainable choices
• From Scrappy to Scale building Loyalty - driven by consumers' overall connection to a brand rather than specific interactions.
• War on Talent and Role of Staff -unique approaches to provide opportunities to access, learn and evolve