Transforming Service with AI: Boost Productivity & Deliver Smarter Experiences
In the age of digital transformation, AI-powered service is the key to achieving faster, smarter, and more personalized customer experiences. Join us for the Service Breakout Session at the Agentforce World Tour India – Virtual Event, where we’ll explore how leading organizations are shifting to an AI agent-first service model, using the power of Salesforce Service Cloud and Agentforce to boost efficiency, enhance customer satisfaction, and lead the way in service innovation.
📅 Agenda
🌟 Shift to an AI Agent-First Service Organisation
Duration: 30 mins
Speakers:
- Himanshu Rajpal, Regional Sales Director – Cloud Specialist Team, Salesforce
Session Overview:
AI is reshaping how service teams operate, empowering them to deliver faster, smarter, and more personalized experiences. Join us as we delve into how you can shift to an AI agent-first service model with Agentforce and Service Cloud. Discover how automation can streamline tasks, boost productivity, and allow your team to focus on what matters most: delighting customers and driving results.
🧠 Panel Discussion: Revolutionizing Customer Experience - Insights from India’s Innovators on Leveraging Service Cloud
Duration: 45 mins
Speakers:
- Rahul Sharma, AVP, Sales, Salesforce
- Raj Nair, Head of Customer Experience, Piramal Finance
- Sibasish Pani, Head, Digital Innovation & Technology (ESP), Lauritz Knudsen, Electrical & Automation
Session Overview:
Join a panel of industry leaders from Piramal Finance and L&T Electrical & Automation as they share real-world success stories on how they leveraged Salesforce Service Cloud to revolutionize their customer experience. Learn how these innovators streamlined service processes, boosted customer satisfaction, and used AI to enhance the overall service journey. Explore best practices, challenges faced, and the future of service in the AI-powered digital age.
🌟 Why Attend?
- Discover how AI is reshaping customer service and learn how to integrate it seamlessly into your operations.
- Hear from leading brands like Piramal Finance and L&T Electrical & Automation on their real-world success using Salesforce Service Cloud.
- Gain actionable insights from top experts, including Salesforce and Deloitte, on building an AI-first service organization.
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Learn how to deliver smarter, faster, and more personalized customer experiences that drive business success.