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Service That Works Smarter and Feels Human

Service That Works Smarter and Feels Human
The Great India Sales, Marketing & Service Summit
Learn how service teams across industries are deploying Agentic Service tools like chatbots, voice AI, and case intelligence to deliver faster resolutions, lower costs, and more empathetic experiences.

AI and Humans: The Synergy That Drives Customer Service Success by Aditya Singh, VP, Product Management, Service Cloud, Salesforce
Explore how Agentforce enables service teams to do more with less by pairing human agents with AI-powered assistants—reducing manual work, boosting CSAT, and delivering personalized service across every channel.

Smart Service, Human Heart: The Future of Agentic CX with Rakesh Gupta, Head - Customer Services & CX, Panasonic Electric Works India and Rahul Sharma, AVP Sales, Salesforce
Discover how to blend automation with empathy by designing service experiences that prioritize real-time responsiveness, omnichannel context, and human connection.

Increasing Productivity with Service Cloud & AI by Srinihita S, Associate, Specialist SE, Salesforce
Learn how Service Cloud and AI are working together to simplify workflows, accelerate resolution times, and empower service teams like never before.

AI Meets Customer Service: Transforming Support for the New Era of Service Excellence by Dharamvir Sharma, Founder & Managing Director, TechMatrix Pte Ltd
Learn how leading businesses are turning customer service from a reactive function into a strategic growth lever—with predictive analytics, proactive engagement, and real-world results like 70% cost savings and faster resolutions at scale.

Watch the Service Track on demand and discover how AI + human synergy is powering the next era of customer success.

Featured Speaker:

  • Aditya Singh, VP, Product Management, Service Cloud, Salesforce
  • Rakesh Gupta, Head - Customer Services & CX, Panasonic Electric Works India
  • Rahul Sharma, AVP Sales, Salesforce
  • Srinihita S, Associate, Specialist SE, Salesforce
  • Dharamvir Sharma, Founder & Managing Director, TechMatrix Pte Ltd

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