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Small and medium business (SMB) leaders have shifted their operations over time. Learn about:
What's top of mind for SMBs
How SMBs are focusing on customers
Where owners are making investments
What's driving SMB resiliency
… and more. Download the report to get the latest business research.

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Get insights from 2,300+ business owners and leaders.


Even while SMBs are navigating change, customers are top of mind. Get the scoop on:

Their shift in business operations during the pandemic
The new ways they are interacting with customers
Challenges to meeting customer expectations

In an all-digital world, SMBs are using technology to stay afloat. Find out about:

Their top technologies pre-pandemic and during the pandemic
Number of applications they use to run their business
How SMBs evaluate new technology

Growing SMBs are preparing for future crises. Learn about:

The top three ways they’re preparing for the future
What they’re doing differently to prepare for future crises
Expected business operations once COVID-19 subsides

Key metrics from the report about growing SMBs:



have given customers more flexibility during the pandemic



more likely to have accelerated pace of investing in tech due to the pandemic



say technology drives their customer interactions



are preparing for future crises by digitising customer interactions


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