In times of economic uncertainty, the potential for value must be balanced with efficiency. In service, the key to success right now is not to scale back your service offerings, but to lean into tools that make your services work harder and keep customers happy and loyal.
This e-book will delve into the “how” behind service transformation.
The key value drivers for service investment
How to realise ROI quickly
How Fisher & Paykel, nib Group, and Vocus have revolutionised their service offering and boosted efficiency and productivity
Guidance on how to create a boardroom-ready business plan that will help you convince decision makers of the imperative of service transformation
Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ)