Gartner Magic Quadrant Customer Service 2013
Gartner Magic Quadrant Customer Service 2013 Positioned as a Leader in the 2013 Gartner Magic Quadrant for CRM Customer Engagement Centers

"By 2015, organizations that have not embraced the concept of the customer engagement center will lose customers to competitors that have."

—2013 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, May 13, 2012

Sign up for your complimentary report

Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses into Customer Companies. And then learn more about how the Service Cloud helps deliver great, modern customer support, while increasing:

  • Agent productivity by 36%
  • Customer satisfaction by 34%
  • First contact resolution by 37%
  • Customer retention by 28%

Register to view the report

  • *
  • *
  • *
  • *
  • *
  • *
** By submitting your details to us, we may provide information to you as set out in our Privacy Policy

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

TRUSTe does not share, sell, rent, or trade personally identifiable information with third parties for promotional purposes. Privacy Policy & Security Statement