Gartner Magic Quadrant Customer Service 2013
Gartner Magic Quadrant Customer Service 2013

Salesforce.com Positioned as a Leader in the 2013 Gartner Magic Quadrant for CRM Customer Engagement Centers

"By 2015, organizations that have not embraced the concept of the customer engagement center will lose customers to competitors that have."

—2013 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, May 13, 2012

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Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses into Customer Companies. And then learn more about how the Service Cloud helps deliver great, modern customer support, while increasing:

  • Agent productivity by 36%
  • Customer satisfaction by 34%
  • First contact resolution by 37%
  • Customer retention by 28%

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