Allegis Group Accelerates Candidate Placement and Workforce Planning with Agentforce

Allegis Group is a global leader in workforce and business solutions. The APAC team, working under its primary brand in the region, TEKsystems, is using Agentforce and Data Cloud to enhance how they serve their customers and streamline candidate and consultant placement processes. 

Why it’s important: Operating in more than 500 locations globally, Allegis Group’s network of specialised companies provides a full suite of complementary professional and managed services, partnering with a broad range of customers and industries to solve complex business and talent challenges. 

The business creates job opportunities for over 10,000 people per week, in service of its 22,000 customers globally. A key focus given the scale of this work is building customer relationships, partnering to gain a deep understanding of their goals and challenges. At the same time, the business wants to ensure they can give their candidates and consultants a positive and consistent experience. In today’s world, consumers expect smooth interactions with all departments, so managing this balance is crucial.

Driving the news: Across its Asia-Pacific locations, Allegis Group handles over 15,000 customer meetings weekly. This translates to more than 7,000 hours of administrative work that could be better spent supporting their customers and candidates. 

Allegis Group chose Agentforce, an AI system that combines data, AI, and human skills to achieve impactful business results. Allegis wants to enhance customer and candidate relationships, provide deeper insights, and improve outcomes. Using Agentforce will also boost team experiences, aiding consultants in finding new opportunities and leveraging unified data more effectively. 

With Data Cloud, the hyperscale data engine built with the Salesforce Platform, Allegis Group will be able to create a comprehensive view of its customers, existing consultants and new candidates, supporting both job seekers and hiring managers, as well as the diverse workforce and business needs of its customers.

How it works:

• Reduced administrative burden: Agentforce removes tedious admin work by capturing every conversation, automatically tagging key data, creating ideal candidate profiles, and ensuring a smooth engagement process from start to finish. 
• Smarter Interactions: Allegis Group is using Data Cloud to transform customer and talent conversations, surfacing real-time intelligence and actionable insights. With Agentforce, this empowers their people to anticipate needs and personalise every interaction, grounding each conversation with unique expertise, and finding top candidates. 
• More choices: With Agentforce, Allegis lets people decide how and when to connect. It lets you pick when to talk and how to talk, making the hiring process more personal, smooth, and easy.
• Candidate support: Candidates will update their profiles on Agentforce with help from an agent, sharing their latest skills, work history, and career goals to help Allegis Group match them to suitable roles. 
• Simple data management: These same candidate profiles are also informed by Data Cloud, which transforms unstructured data like resumes and notes from interviews into key details on their profile. 

Customer perspective: “We can see there will be immediate value in terms of efficiency and automation, but the most significant benefit is that we’re overcoming our technology constraints so we can focus on the business and transform how we serve our people and customers. With Agentforce we can now more than ever focus on our purpose of creating opportunities for our people, our customers and our candidates”James Warwick, Chief Operating Officer, Allegis Group APAC

Salesforce perspective: “The power of AI agents and humans together will drive one of Australia’s most significant workforce transitions, delivering enhanced customer service experiences and productivity gains. By combining Data Cloud and Agentforce, Allegis Group is augmenting their teams with trusted, autonomous AI agents in the flow of work. It will support their ambition to deliver seamless, personalised interactions at scale, helping them set a new standard for customer satisfaction in the process.” Jeremy Smith, AVP Sales, Salesforce ANZ.

More information:

• Read more Agentforce World Tour Sydney news here
• Find out more about  Agentforce and Data Cloud
• Read more Salesforce customer news here