Salesforce Quarterly Highlights: FY26 Q1 Product Releases and Corporate Announcements

Salesforce is leading the digital labor revolution — bringing together apps, data, and agents into one deeply unified platform to fuel customer success. And over the past quarter, a wave of cutting-edge innovations across products like Agentforce, Data Cloud, Tableau, and Slack have made the platform even more powerful, making it easier for customers to deploy digital labor and realize tangible business value. 

Those breakthroughs include industry-specific AI agents, flexible consumption-based pricing, and AgentExchange, a marketplace for agent actions and templates.

Those breakthroughs include industry-specific AI agents, flexible consumption-based pricing, and AgentExchange, a marketplace for agent actions and templates. Salesforce deepened partnerships with Google and AWS, expanded Hyperforce investments in Saudi Arabia and Singapore, and strengthened the company’s AI ecosystem through acquisitions, sustainability initiatives, and community-building efforts like Agentblazer and Trailhead‌ — ‌all while driving success for customers of every size and industry. 

Product Updates

Agentforce for Health, a library of pre-built agent skills and actions, helps care teams, clinicians, and service reps boost operational capacity and improve patient outcomes. Building on Data Cloud’s ability to consolidate structured and unstructured information from across databases, knowledge repositories, journals, and Electronic Health Records, Agentforce for Health can automate time-consuming tasks and deploy always-on, compliant service for every patient, member, and constituent. GA now 

Agentforce2dx, the next iteration of Agentforce, extends agentic AI’s efficiency, agility, and scale by giving organizations the ability to embed autonomous agents into every business process, workload, and application. This release features a new set of AI-assisted low-code and pro-code tools so Salesforce developers can configure, test, and deploy Agentforce faster. And Agentforce Developer Edition, a new free environment for experimenting with Agentforce and Data Cloud, lets users prototype first use cases. GA now 

AgentExchange, Salesforce’s agent marketplace, creates new opportunities for partners, developers, and Agentblazers to participate in the $6 trillion digital labor opportunity. With more than 200 initial partners offering agent actions, topics, and templates, AgentExchange accelerates Agentforce deployments while enabling partners to tap into the growing AI agent market. GA now 

Slack Enterprise Search lets customers discover documents, data, and insights right from the central search bar in Slack. Users can access a central, searchable hub of a company’s knowledge and data — whether internal or in third-party systems like Asana, Box, GitHub, Google Drive, and Jira. And a new Slack Enterprise Search Action gives Agentforce the ability to search across connected third-party apps in real time. GA now

Agentforce for Field Service augments dispatchers and field technicians with AI agents that tackle routine, time-consuming tasks. It integrates seamlessly into existing data systems and user interfaces to autonomously schedule appointments, assist with filling schedule gaps, help technicians troubleshoot in real time, and summarize job reports‌ — ‌so teams can complete jobs faster, reduce truck-rolls, and serve more customers better than before. And with audio playback and natural language voice commands, field technicians can interact with Agentforce while on the move — boosting productivity, safety, and response times. GA May–June 2025 

Tableau Next, the world’s first agentic analytics platform, enables humans to work collaboratively with AI agents to speed up the entire data-to-action process and drive business impact faster. Pre-built analytical skills automate repetitive tasks like data preparation and visual generation, and responds to questions instantly. And Tableau Next’s AI-powered semantic layer delivers contextual, actionable insights directly into existing dashboards, reports, and applications. GA now

Agentforce for Consumer Goods equips customer service, sales, and field teams with a library of industry-specific pre-built skills, such as generating account summaries and scheduling store visits, to streamline operations and improve customer service. By deploying Agentforce to execute manual tasks, teams can focus on higher-value work. GA in June

Life Science Partners Network, an open ecosystem of agencies and consulting partners, expedites customer migration to Life Sciences Cloud. This network will also help pharma and medtech organizations kickstart their Agentforce deployment by tapping into pre-built agent actions and topics, data connectors, and partner integrations. GA now

Earlier this month, Salesforce launched flexible pricing for Agentforce to make it easier for teams to experiment with agentic AI, and then scale their success across their enterprise. With consumption-based Flex Credits, customers pay per agent action, rather than by conversation — ensuring that cost scales with the complexity of the task. The Flex Agreement lets customers easily convert user licenses into Flex Credits or vice versa, empowering organizations to continually evolve their AI investment strategies as they experiment with digital labor and adapt to changing macro environments. And new Agentforce user licenses offer unlimited employee-facing agent usage in a simple per user per month (PUPM) pricing model, encouraging AI experimentation without usage caps. Flex Credits and Flex Agreement GA now

Agentforce for employee use cases let customers build task-specific AI agents directly into Slack‌ — ‌where teams are already working. Employees can interact with Agentforce with a simple @ mention, asking questions and triggering actions directly in the flow of work. Agentforce for HR Service elevates Service Cloud’s employee service capabilities with AI agents, providing employees with answers to HR-related questions and freeing HR teams to focus on more strategic work. Slack Employee Agents Templates‌ — ‌Customer Insights, Onboarding, and Employee Help‌ — ‌come pre-loaded with topics, actions, and workflows that make it easier to quickly deploy specialized digital teammates. Agentforce Employee Template GA now, Agentforce for HR and Slack Employee Agent Templates GA June 

Agentforce for Financial Services includes pre-built, role-based AI agent templates that automate front-office tasks like surfacing loan options and preparing for an investment review. Embedded Compliance Controls ensure digital workers follow the same regulatory guardrails as human teams. Agentforce operates within the compliance framework of Financial Services Cloud, enforcing rules for approvals, disclosures, and audit trails across common workflows like servicing, lending, and client onboarding. GA Summer ‘25

Corporate Announcements

Salesforce announced a $500 million AI investment in Saudi Arabia, further solidifying its commitment to global expansion and technological advancement. As part of this investment, Salesforce will introduce Hyperforce in partnership with Amazon Web Services, allowing local businesses to leverage the company’s innovative products while remaining compliant with local regulations. Salesforce will also collaborate with Capgemini, Deloitte, IBM, PwC, and more to enhance Agentforce in the region and provide Arabic-language support. And Salesforce is partnering with Princess Nourah University as part of the company’s commitment to upskill 30,000 Saudi citizens. 

Salesforce’s expanded partnership with Google provides businesses with more flexibility and choice in the models and capabilities they use to build and deploy AI-powered agents. This collaboration brings Gemini models to Agentforce, allowing agents to work with images, audio, and video; handle more complex tasks using Gemini’s multi-modal capabilities and 2 million-token context window; and act on up-to-the-minute data, news, and citations grounded in Google Search with Vertex AI. Customers will also be able to use Salesforce’s unified platform on Google Cloud’s highly-secure, AI-optimized infrastructure, benefiting from features like dynamic grounding, zero data retention, and toxicity detection provided by the Trust Layer.

Salesforce announced a $2.5 billion investment in Australia over the next five years to support the country’s vision of harnessing AI to grow its economy and create new opportunities. This commitment includes continued workforce development to unlock Australia’s talent potential, as well as providing $1.2 million in grants to Arbor Day Foundation and New Energy Nexus to support reforestation and clean energy ecopreneurship in Australia and across the globe.

Salesforce launched the Agentblazer community for Salesforce administrators, developers, CTOs, CIOs, and other IT leaders to share best practices, network with other AI experts, and learn skills to build, deploy, and manage agentic AI. The company created a new AI learning path on Trailhead to help one million future Agentblazers advance their Agentblazer Status. And Salesforce waived the fee for first attempts at Agentforce Specialist certification through the end of 2025.

Salesforce announced a $1 billion investment in Singapore over the next five years, affirming a strong commitment to accelerate the nation’s digital transformation and agentic AI adoption. This investment includes providing local data residency through Hyperforce, enabling Singapore businesses to securely deploy Agentforce and data offerings while adhering to local regulations. Salesforce also plans to partner with higher-learning institutions like Singapore Management University to equip students with in-demand CRM and AI skills through training and certifications.  

Salesforce announced the opening of a new Amsterdam office, signaling a continued investment in the European market. The new office occupies the top two floors of the Edge Stadium, recognized as one of Europe’s greenest buildings, reflecting Salesforce’s high environmental standards. Designed as a destination for employees, customers, and partners, the new space is equipped with hybrid workstations and smart building systems to support flexible, high-performance work.

The Adecco Group announced a new company, powered by Salesforce, to enable organizations to build an integrated workforce of humans and AI agents. The new company will leverage the customer’s data, Adecco Group’s extensive workforce insights, and Agentforce to empower senior leaders to strategically plan, deploy, and manage workers and AI agents at scale. In doing so, Adecco will help businesses build workforces where human and digital workers coexist and thrive.

Salesforce, in collaboration with Hugging Face, Cohere, and Carnegie Mellon University,  launched the AI Energy Score, a first-of-its-kind benchmarking tool that enables AI developers and users to evaluate, identify, and compare the energy consumption of AI models. Salesforce also became the first AI model developer to disclose the energy efficiency data of its proprietary models under this new framework.

We announced two new Salesforce Accelerator — Agents for Impact cohorts: a nature-focused cohort that brings together five organizations using agentic AI to scale nature-based solutions, and a cohort focused on education that equips nonprofits and educational institutions with AI-powered solutions to enhance learning, expand access, and drive meaningful educational impact.

Salesforce Ventures has invested in companies including Protex AI (Series B), Chainguard (Series D), and Altruist (Series F), reinforcing its commitment to the AI ecosystem. As an early-stage backer of Wiz, the team celebrated its landmark acquisition announcement — one of the largest tech deals in history. At its annual Elevate CEO Summit in Southern California, Salesforce Ventures convened over 100 portfolio founders, executives, and leaders for two days of insights and connection.

Salesforce announced the deployment of Agentforce agents to transform the company’s own security operations by automating routine tasks, accelerating incident response, and boosting productivity across teams. Agentforce has executed more than 44,000 prompts and saved over 3,000 hours, enabling security professionals to focus on high-value analysis and strategic issues. By offloading manual work to AI, Salesforce has significantly improved efficiency in incident triage, customer inquiry resolution, and third-party risk assessments.

Salesforce announced it has signed a definitive agreement to acquire Convergence.ai, a London-based AI agent company known for building adaptive systems that can perform complex, human-like tasks in digital environments. Convergence’s team and technology are expected to play a central role in advancing Agentforce, bringing deep expertise in agent design, autonomous task execution, and dynamic workflow navigation. This acquisition also strengthens the company’s commitment to the U.K.’s thriving AI ecosystem, laying the foundation for a growing R&D hub in London. The transaction is expected to close in Salesforce’s fiscal Q2 2026, subject to customary closing conditions.

Salesforce announced it has signed a definitive agreement to acquire Informatica, a leader in enterprise AI-powered cloud data management. Upon close, this acquisition will enhance Salesforce’s trusted data foundation critical for deploying powerful and responsible agentic AI. Bringing together Informatica’s cloud-native capabilities – including its extensive data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) — with the Salesforce platform will unlock new capabilities for Salesforce’s enterprise data stack, delivering a complete solution to the challenges of AI at scale. The transaction is expected to close early in Salesforce’s fiscal year 2027, subject to customary closing conditions.

Customer Wins 

Engine is leveraging Agentforce to autonomously resolve routine cancellation requests so its support team can dedicate more time to complex booking issues and personalized assistance, ultimately providing concierge-level service without increasing overhead. Since launch, Agentforce has reduced average handle time by 15%, and Engine estimates Agentforce will deliver $2 million in cost savings annually.

Bajaj Finance Ltd. is leveraging Salesforce’s unified platform to bolster market leadership, optimize ad spending and customer acquisition cost. The platform has unified data into Data Cloud and has given campaign managers a 360 degree view of marketing data, helping them become more productive. The implementation of this platform, coupled with many other process optimizations, has helped the company save $7 million.

To enhance customer support and streamline operations, Finnair is implementing Agentforce, aiming to automate 80% of customer service questions with agents and reduce new travel representative onboarding time by 25%. These advancements are paving the way for an even more anticipatory and personalized approach to customer care, like using Agentforce’s voice features to provide real-time updates and rebooking options for customers who prefer a phone call.

After realizing that roughly 22% of employer support requests are related to the onboarding or account moderation process, Indeed recognized an opportunity for a more efficient experience. The company turned to Agentforce to help provide the solution. With Agentforce, employer questions can be autonomously answered to quickly address routine questions related to Indeed’s account verification process or handle administrative tasks related to onboarding or job posting. Agentforce will help scale employer support to advance Indeed’s goal of reducing job search time by 50%.

Nexo turned to Agentforce to scale and automate its customer service, reducing the manual workload on its Client Care team and enhancing the overall customer experience. Agentforce is enhancing Nexo’s Client Care operations by autonomously managing routine inquiries, freeing up 400 hours in Q1 for their team to focus on what matters most‌ — ‌supporting clients with more complex needs. This added efficiency helped resolve 10,000 more chats automatically in Q1, allowing faster answers and smoother experiences for clients.

reMarkable uses Agentforce to deliver outstanding customer experiences at scale — without proportionately expanding their support team. reMarkable’s knowledge-based FAQ agent “Mark” has handled more than 18,000 service conversations with growing deflection rates. In fact, Mark’s NPS score is at the same level as that of human agents, and continues to improve weekly as Mark ingests more data and refines its responses.

Building on this initial success, the company has gone live with a second agent in Slack to handle internal IT support. Currently, reMarkable is exploring additional agent use cases for marketing, commerce, and much more. 

More information:

• Find more news and insights on the Salesforce Newsroom
• See all the news from Agentforce World Tour NYC