Customer Service and Support

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025

AI Agents Boost Customer Connection in Retail's Digital Age

Agents

From Chatbot to Concierge: AI Agents Boost Customer Connection in Retail’s Digital Age

Aug 06, 2025

Salesforce’s Learnings with a Customer Service AI Agent

Future of Work

When AI Agents Join the Customer Support Team: Lessons From a Successful In-House Test Case

Jul 24, 2025

How AI Helped Regal Rexnord Streamline Global Supply Chains

AI

How an Industrial Giant Is Optimizing Supply Chains and Boosting Growth with Salesforce

Jul 22, 2025

Agentforce for Partner Community Boosts Ecosystem Support

Agents

Agentforce Boosts Salesforce Partner Support, Handling Over 19,000 Requests Since Inception

Jul 21, 2025

Agents

1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started

Jul 08, 2025

Bouygues Telecom Uses Agentforce and Data Cloud for Customer Service

Customer Success

Salesforce Forges Partnership with Bouygues Telecom to Place AI at the Heart of its Customer Relations

May 22, 2025

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