Connected Shoppers Report
We surveyed 2,400 shoppers and 1,125 retail leaders to learn about the consumer shopping trends shaping the industry.
- How digital experiences and tools are changing brick-and-mortar shopping
- How retailers plan to use data to engage shoppers
- Why customer service is the unsung hero of loyalty
Want a sneak peek? Check out some key insights in the interactive dashboards below.
Retailers focus on loyalty in a highly competitive environment.
With acquisition costs and competition rising, retailers see opportunities to retain shoppers through customer service, ecommerce, and personalisation.
Note: Ties will occur when the count of responses is equal for different challenges or opportunities.