Trust Imperative 4.0

GenAI: The Trust Multiplier for Government

Insights from 28,000 citizens globally, including thousands in Australia and New Zealand, reveal what they expect from digital government service delivery.

BCG and Salesforce surveyed more than 4,800 internet users across Australia and New Zealand (A/NZ) and sought input from 18+ global experts to understand online government service delivery trends.

This report presents the citizens’ perspective from Australia and New Zealand on how responsible adoption of GenAI can improve government service delivery and multiply trust.

Download the full report to understand:

The link between citizen trust and quality of service delivery
How GenAI could become a force multiplier for increased trust in government
How citizens are optimistically cautious about GenAI.
The GenAI roadmap for government

Questions? Call us at 1800 921 514 (AU), 0800 005 496 (NZ)

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Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

Satisfaction with government services across AUS - 67%, NZ - 66% and Global - 63%.

91% of customers are willing to share data with government in Australia and New Zealand.

There’s a high demand for personalised services in Australia and New Zealand.

73% prefer some form of personalisation.

Customers want proactive services from government.

85% of customers say they want services to be provided proactively.

More Resources

Demo

Explore Public Sector Solutions

Total Economic Impact™ of Salesforce Case Management for Government

Research and Reports

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

Webinar

Trust Imperative 4.0

GenAI: The Trust Multiplier for Government

Fill out the form to get this report.

Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

There’s a high demand for personalised services in Australia and New Zealand.

Customers want proactive services from government.

More Resources

Explore Public Sector Solutions

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

Trends for the public sector from The Trust Imperative 3.0 with Boston Consulting Group

Get monthly updates and fresh ideas delivered to your inbox.

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific

Trust Imperative 4.0

GenAI: The Trust Multiplier for Government

Fill out the form to get this report.

Discover what builds customer trust in digital government services.

Satisfaction with government services is higher than the global average.

A majority of customers are open to data-sharing.

There’s a high demand for personalised services in Australia and New Zealand.

Customers want proactive services from government.

More Resources

Explore Public Sector Solutions

Discover the findings from the Total Economic Impact™ of Salesforce Case Management for Government

Trends for the public sector from The Trust Imperative 3.0 with Boston Consulting Group

Get monthly updates and fresh ideas delivered to your inbox.

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific