Want to cut support costs by 27% and keep customers happy?


To watch the demo and use our resource library, sign up now.

Enter your first name
Enter your last name
Please enter your title
Enter a valid email address
Enter your company name
Select the number of employees
Enter a valid phone number
Choose a valid country
By registering, you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.
This is a required field

Increase customer satisfaction using the #1 platform for service.


Case Management

  • Use omni-channel routing to automatically match cases to the agent with the best skillset to solve them.
  • Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
  • Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

Agent Workspace

  • Get a 360-degree view of each customer by connecting data across departments and back-end systems into one space for your agents.
  • Put productivity tools like macros, keyboard shortcuts, and ready-to-use templates at your agents’ fingertips.
  • Use knowledge management to drive quick case resolution with recommended articles and optimized article search.

Service Process Automation

  • Design processes with a point-and-click interface that lets you orchestrate workflows, create and update records, log calls, send emails, and more.
  • Recommend actions and guide agents through processes with dynamic and adaptive screens.
  • Make it easy for your contact center agents to pick up where the customer left off and resolve the request at any point in the support process.

High-performing service teams are:



more likely to excel at mobile customer service*



more likely to give agents a complete view of customer information*



more likely to use analytics to improve customer service*

*Compared to underperformers. Source: Salesforce Research “State of Service” report.

Let's talk about how the world's #1 service platform can help grow your business.

Talk to an expert: 18339962064