Small and Medium Business Trends Report

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Insights from 2,000+ business owners and leaders worldwide

Technology is rapidly changing, and SMBs need to stay on top of what's new. Learn about:

  • Top technologies for attracting new customers.
  • Which technologies are most likely to be used by growing businesses.
  • How SMBs are using or planning to use AI.

Small and medium businesses have a lot to consider when allocating their technology budgets. Learn more about:

  • Challenges to SMBs when adopting new technologies.
  • Obstacles to meeting customer expectations.
  • The benefits of adopting a CRM system.

Every SMB leader has a unique story. Learn more about how age and gender influence these stories:

  • Reasons for starting a business.
  • Top characteristics for running a successful company.
  • Challenges for growth over the next two year.
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High-performing service teams are:

31%

SAY CRM IS THE TOP PRIORITY OF THEIR TECHNOLOGY BUDGET

60%

OF SMB LEADERS SEEK TO GROW THEIR BUSINESS

23%

SAY SALES IS THE MOST CRUCIAL ROLE TO SUCCESS

43%

SAY SOCIAL MEDIA IS THE TOP TACTIC TO ATTRACT NEW CUSTOMERS

Let's talk about how the world's #1 service platform can help grow your business.

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