Optimize your field service teams.

 
 
 

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Learn how Salesforce Field Service delivers reliable, efficient support on the #1 CRM.

 

Enhance field service operations.

Increase productivity with automated scheduling and optimization. Dispatch the right mobile worker for the right job, so you can exceed customer expectations.

Improve first-time fix rates.

Leverage the Customer 360 Platform with clicks, not code, to build AI into your field service. Plus, recommend the best tools to ensure success.

Empower your mobile workers.

Streamline information with an intuitive offline-first mobile application. Include job details, assets, and step-by-step guidance to help your mobile workers build trust.

Elevate customer experiences.

Boost customer satisfaction by allowing customers to plan their day. Provide proactive updates on their assigned mobile worker’s arrival time.
watch demo
Field Service Lightning running on a mobile device.

Companies using Salesforce Field Service report results like:

 
 

25%

Estimated ROI

 

28%

Decrease in Work Order Scheduling

 

36%

Increase in Dispatcher Productivity

 

46%

Increase in Transparency of Customer Interactions