How to drive efficient growth with data, automation and AI-powered customer service

In today's fast-paced world, customers increasingly seek quick solutions to their issues, with a strong preference for self-service options that allow them to resolve common problems independently. How can financial services organisations navigate compliance and regulatory challenges while implementing advanced service processes to enhance customer experience and reduce service costs?

Achieving widespread organisational implementation and adoption of elevated service processes presents its own set of challenges. We recognise that compliance concerns, regulatory hurdles, and migrating from legacy systems are difficult obstacles, but they can be overcome!

You will learn:

• The actionable insights and proven strategies that our customers have used to accelerate the evolution of their service processes.
• How to transform your call center into an efficiency hub to boost your Net Promoter Score (NPS), reduce operational costs, and drive revenue growth

Featured Speakers:

• Sonny Santos, Distinguished Strategic Solution Engineer, Salesforce ASEAN
• Mehul Gopal Mangalvedhekar, Principal Solution Engineer, Salesforce ASEAN