How AI is changing service & contact centres within Financial Services

Discover the transformative power of AI and Agentforce in service and contact centres within the Financial Services industry. Join us for an insightful webinar where we will explore:

• Insights from our latest State of Customer Service in Financial Services report
• Strategies to adapt your channel approach to meet evolving customer expectations
• The impact of AI Agents on service and contact centres
• High-value use cases within service that organisations are unlocking with AI technologies
• Success stories and achievements using AI in their contact centre

Featured Speakers:

• Robert Whitaker, Senior Director Financial Services Industry Advisor - Salesforce
• Matthew Watson, Customer Service Transformation Director - Salesforce
• Maddi Deans, Principal Solution Engineer - Financial Services - Salesforce