Salesforce 网络讲座
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Prepare Your Knowledge for the AI Era
We’re entering a new era - one where AI doesn’t just support business processes, it reshapes them. As intelligent systems increasingly power customer experiences, internal support and decision-making, the foundation of success lies in one thing: knowledge.
Knowledge gives you the framework to organise and structure your data, in a way that powers your AI to give accurate and relevant responses.
This virtual event explores how organisations can transform their Salesforce Knowledge content to maximise AI readiness. We'll discuss key patterns to combine knowledge sources, structuring content to maximise outcomes, reporting and ongoing lifecycle to maintain a knowledge base.
What You'll Learn:
- Why your knowledge content is the key to AI success—and how to unlock its full potential
- How to structure knowledge for AI discoverability, contextualisation, and action
- Strategies for content governance, tagging and metadata that feed AI models effectively
- How to align your content lifecycle with the future of Salesforce AI
- Visionary use cases showing what's possible when AI meets well-architected knowledge
Register for our virtual event or watch it on demand afterwards.
Featured Speakers:
- Jodi Acton, Principal Specialist Solution Engineer, Service Cloud - Salesforce
- James Neave, Lead Solution Engineer, Service Cloud - Salesforce
- Dice Allardice, Principal Product Designer - Xero
- Jessica Orski, ANZ Service Solution Engineering Leader - Salesforce
Register now
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