Inside the State of Service: AI, Insights, and What’s Next

Customer service is entering a new era — one powered by AI. The latest State of Service report reveals how 6,500 service professionals are reimagining their operations with AI and AI agents, moving beyond pilots to full-scale transformation. With 82% of service professionals reporting that customer expectations are higher than ever, AI insights are now key to delivering the next level of service that customers demand.

In this webinar, we’ll explore fresh insights from the report and the trends shaping the future of service, from the rise of AI agents to the strategies leaders are using to unify data, scale operations, and deliver smarter customer experiences.

You'll also hear real-world perspectives from Fisher & Paykel on how they are using agentic AI to deliver luxury service at scale across website, contact centre and field service.

Register for our Virtual Event or watch it on demand afterwards.

Featured Speakers:

• Rudi Khoury, Chief Digital Officer, Fisher & Paykel
  
• Michael Maoz, Senior Vice President, Innovation Strategy, Salesforce
  
• Daisy Han, Product Marketing Lead, Salesforce