Revolutionizing IT Support with Agentforce: Your AI-Powered Service Desk

Discover how Salesforce Agentforce IT Service is redefining ITSM by replacing outdated “portal-to-ticket” workflows with anAI-native, conversation-first platform that delivers autonomous resolution where employees already work.

Built on the trusted Salesforce Platform and powered by Data360, this breakthrough solution unifies Service Cloud, Slack, Data Cloud, and MuleSoft—introducing the industry’s first truly agentic ITSM with native CMDB and full-spectrum incident, problem, change, and asset management.

What You’ll Learn:

1. Agent-First & Conversation-First Architecture
   How Agentforce transforms support through real-time interaction and autonomous resolution.
2. Embedded AI Agents & Agent Assist
   See how intelligent agents streamline every ITSM process from intake to resolution.
3. 100+ Pre-Built MuleSoft Connectors
   Explore the system integrations that enable comprehensive data ingestion and seamless connection across your entire IT ecosystem.

Register for our webinar or watch it on demand afterwards.

Featured Speakers:

• Srinivas Pingala, Principal, Specialist SE, Salesforce
• Kevin Domadia, Principal, Specialist SE, Salesforce