Announces Customer Innovation Awards

AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker SA and Globix honored for on-demand CRM innovation and achievement

SAN FRANCISCO, Calif. - November 11, 2003 - Today at its Dreamforce user and developer conference,, the world leader in delivering on-demand applications, will announce AMD (NYSE: AMD), American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick Inc. (NASDAQ: DCLK), Esker S.A. and Globix as the 2003 Customer Innovation award winners. Honoring customers that are committed to innovating and extending on-demand CRM, this year's awards will be issued in six categories: Time-to-Implement, sforce Innovation, ROI Achievement, 360-degreee Innovation, Integration Success and Customer Innovation.

With more than 900 on-demand customer relationship management (CRM) customers, developers and partners in attendance, chairman and CEO Marc Benioff will present the awards during the general session:

- Time to Implementation Award: AMD
AMD implemented for its global sales, marketing and support organization in under 45 days.

- Sforce Innovation Award: Globix Corporation
Globix used sforce to rapidly integrate with an internal ERP system, as well as with Remedy software linked to an Oracle database to easily and effectively manage critical information organization-wide.

- ROI Achievement Award: American Medical Response
In less than 12 months, AMR achieved 500% ROI by implementing, impacting their bottom line profits by $250,000 monthly.

- Integration Success Award: Esker S.A.
Esker integrated full-featured on-demand CRM with their existing SAP enterprise application and entire corporate network in 90 days.

- 360-Degree Innovation Award: DoubleClick
DoubleClick uses as an open, flexible system that combines marketing, sales data, and customer service and support to deliver a unified picture on how they are performing as a company.

- Customer Innovation Award: AOL Interactive Marketing
America Online is utilizing for online management of advertising and commerce partners, with customized views appropriate to the needs of each unit, bolstering usability and data security.

- Customer Innovation Award: Canal Street Talent
Using the sforce on-demand application server, Canal Street Talent created a Web-accessible database to track executive job opportunities and integrated it with executive client information tracked in, allowing for the rapid match of clients and opportunities.

"Honoring these customers has special meaning, as their leadership and innovation provide shining examples of the value of on-demand CRM, which is the central premise on which was founded," said Benioff. "AMD, American Medical Response, AOL Interactive Marketing, Canal Street Talent, DoubleClick, Esker S.A. and Globix highlight the more than 8,000 customers and 110,000 subscribers that are making and on-demand CRM a success."

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