“My advice is: Provide the services, provide the infrastructure, get the right governance in place — and then let your employees have at it.”
Make sure that your systems don’t allow users to bypass core governance standards. You don’t allow users to expose data through the firewall, for example, unless it’s governed in the usual ways that the corporation allows.
Make sure that citizen developers only have access to certain types of data, whatever is within their permission role or profile. You only expose the services that are appropriate to the role and profile of that citizen developer. So you build the governance into the system, and then you let them do whatever they want.
Doing these things is the mark of an efficient and innovative IT organization.
Michael Krigsman is one of the experts we’ve been interviewing on the IT skills gap, low-code development, and citizen developers. For more on these topics, check out:
Jonathan Reichental, CIO of the city of Palo Alto, on why we face a skills gap in the Fourth Industrial Revolution; Anna Rodriguez of Slalom on how citizen development can shrink the skills gap; Damian O’Farrill of Autodesk on How Naiveté Fuels Innovation and David Riggan and Sudheer Sura of BMC on why citizen development helps IT departments do more than simply “keep the lights on.”