Manufacturing is a complicated business. It has become clear that, even as manufacturers continue to work with distributors, they need to get closer to their end customers.
It’s no longer enough to know who your customer is. You need to know how they behave, how they react and what they need.
Using insightful interviews with senior service leaders, discover how customer experience is driving post-pandemic success in an evolving manufacturing industry.
This ebook provides thoughtful analysis of the trends accelerating service transformation, including:
- Differentiating with customer experience in D2C
- Harnessing IoT to fuel customer-centric service
- Supporting the demand and supply challenge through a 360 degree customer view
