Compliance
Compliance Documents
How Salesforce is Complying with the Digital Services Act
This month, the European Union’s Digital Services Act (DSA) will go into effect. The Act outlines a series of content moderation regulations for online intermediaries and platforms operating in the EU.
Salesforce is committed to creating safe, trusted experiences and we support efforts to ensure a transparent, competitive and innovative digital economy. In line with the DSA’s requirements, we publish and regularly update the number of active users on our online platforms in the EU. And beginning this year, Salesforce will publish regular transparency reports.
Reporting content to Salesforce
- Law enforcement: dsa-law-enforcement-reports@salesforce.com
- National authorities: dsa-national-authorities-reports@salesforce.com
- Trusted flaggers: dsa-trusted-flaggers@salesforce.com
- End-users: salesforce.com/form/other/dsareport
Single point of contact
Pursuant to Article 11 of the DSA, Salesforce has designated a single point of contact to enable direct communication with the European Commission, EU Member States’ authorities, and European Board for Digital Services regarding the application of the DSA. These entities can contact Salesforce at dsa-poc@salesforce.com.
Learn more about Slack’s compliance with the DSA.
Digital Services Act (DSA) - Information on Average Monthly Active Recipients in the European Union
Pursuant to Article 24(2) of Regulation (EU) 2022/2065, Salesforce.com, Inc has calculated the average monthly recipients of our online platform services in the EU based on the period 1 July 2023 to 31 December 2023, and determined the average number was well below the 45 million active recipients threshold for being designated as a very large platform. We will continue to monitor and update the number as required by Article 24(2). Please note the online platforms in scope of the Regulation below:
- Tableau Public had 149,906 average monthly active recipients
- Trailblazer Community had 118,904 average monthly active recipients
Statement on The United Kingdom Modern Slavery Act of 2015
Australian Whistleblower Protection Framework
Labor Condition Application/Public Access File
Malaysia Service Tax
Corporate Social Responsibility (CSR) Policy
UK Section 172 Statements
UK Corporate Governance Statement
Export Compliance
This is the Salesforce export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception information, per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations. Salesforce does not publish Export Control Classification Numbers or EAR99 designations for software delivered only as a service ("SaaS"), in accordance with the treatment of SaaS under the current Export Administration Regulations.
All information on this export compliance matrix is strictly a recommendation to the user and should be used in conjunction with the Export Administration Regulations when classifying Salesforce products and services for export purposes.
Salesforce makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to Salesforce and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with the U.S. Export Administration Regulations. Salesforce is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.
Regardless of classification, Salesforce products and services are not to be used in the following embargoed countries or regions in contravention of U.S. laws: Crimea, Luhansk or Donetsk regions, Republic of Cuba, Islamic Republic of Iran, Democratic People’s Republic of Korea, and the Syrian Arab Republic.
Salesforce's Encryption Registration Number (ERN) is R100423.
Privacy Compliance Contact Information
Consumer Goods Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Mobile Offline App |
EAR99 | NLR | N/A |
16020101 |
Sales Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1)(6) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Email integration (Connect For Outlook, Salesforce For Outlook) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Lightning CLI | EAR99 | NLR | N/A | 16020113 | 46514 |
Google Chrome and Outlook Extension(Inbox Connectors) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Service Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1)(8) | 5D992.c | MMKT | G160317 | 16020101 | 46514 |
Email integration (Connect For Outlook, Salesforce For Outlook) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
CTI Toolkit | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Service SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Service Cloud Snap-ins SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
SOS SDK (iOS/Android) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Commerce Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Order Management Client Software | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Commerce Cloud Store App | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Commerce Cloud Site Genesis | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile Access (7) | 5D992.c | MMKT | G160317 | 16020101 | 46514 |
iOS SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
DMP SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
UX Studio SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Einstein Integration Validator | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Endless Aisle Reference | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Health Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Email integration (Connect For Outlook, Salesforce For Outlook) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
CTI Toolkit | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Service SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Medication Reconciliation | 5D992.c | MMKT |
N/A | ||
Medication Therapy Management | 5D992.c | MMKT |
N/A |
Financial Services Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Email integration (Connect For Outlook, Salesforce For Outlook, Salesforce Reports for Excel, Inbox) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
CTI Toolkit | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Service SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
SOS SDK (iOS/Android) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Marketing Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Mobile Access (2) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
MobilePush SDK / Journey Builder for Apps SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Learning App iOS | Open Source | N/A | N/A | N/A | 46514 |
Fuel SDK | Open Source | N/A | N/A | N/A | 46514 |
Content Builder Block SDK | Open Source | N/A | N/A | N/A | 46514 |
Cordova Plugin | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Force.com Platform and Customer Communities
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Mobile Access (1) |
5D992.c | MMKT | G160317 | 16020101 | 46515 |
Migration Tool |
5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile SDK (w/source) |
Open Source | N/A | N/A | N/A | 46514 |
EMP Connector |
Open Source | N/A | N/A | N/A | 46514 |
Aura Developer Tools |
Open Source | N/A | N/A | N/A | 46514 |
Analytics Cloud (branded as Einstein Analytics)
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile Access (3) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Email Integration (Connect for Gmail, Lotus Notes, Outlook) | 5D992.c | MMKT | G160317 | 16020113 | 46515 |
Wave Web SDK (AKA Analytics Web SDK) | Open Source | N/A | N/A | N/A | 46514 |
Wave Apex SDK (AKA Analytics Apex SDK) | Open Source | N/A | N/A | N/A | 46514 |
Einstein for Nonprofits | 5D992.c | MMKT | N/A | N/A | N/A |
App Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46515 |
Mobile access (1) | 5D992.c | MMKT | G160317 | 16020101 | 46514 |
Offline access | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
App Cloud CLI | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Eclipse Force.com IDE (w/source) | Open Source | N/A | N/A | N/A | 46514 |
Mobile SDK (w/source) Salesforce Mobile SDK for Android & Salesforce Mobile SDK for iOS |
Open Source | N/A | N/A | N/A | 46514 |
Data.com
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Desk.com
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile Access (4) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Work.com
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile Access (5) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Heroku
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Heroku CLI (7.68.2) | Open Source | N/A | N/A | N/A | 46514 |
Heroku Buildpack | Open Source | N/A | N/A | N/A | 46514 |
Marketing Cloud Account Engagement
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Salesforce IQ CRM
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile Access (6) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Google Chrome and Outlook Extension (Inbox Connectors) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
GitHub Source Code Repositories (Public API Python SDK) | Open Source | N/A | N/A | N/A | 46514 |
GitHub Source Code Repositories (Public API Ruby SDK) | Open Source | N/A | N/A | N/A | 46514 |
Community Cloud
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Developer Edition
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Mobile access (1) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Offline access | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Eclipse Force.com IDE (w/source) | Open Source | N/A | N/A | N/A | 46514 |
Internet of Things (IoT)
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Chatter Desktop, Salesforce Files Desktop Client | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Offline access | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Eclipse Force.com IDE (w/source) | Open Source | N/A | N/A | N/A | 46514 |
Quip
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Quip Mobile Applications (iOS/Windows) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Quip PC Applications (iOS/Windows) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
CloudCraze
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
CloudCraze (No client side software) | N/A | N/A | N/A | N/A | N/A |
Mulesoft
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Mulesoft Anypoint Platform | 5D002 | ENC | G168755 | 19030127 | 52826 |
Mulesoft Mobile Access | 5D992.c | MMKT | G168755 | 19030126 | 52826 |
Mulesoft Open Source | Open Source | N/A | N/A | N/A | 52826 |
Tableau Creator
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Tableau Desktop | 5D992.c | MMKT | G147925 | 22080201 |
|
Tableau Prep Builder | 5D992.c | MMKT | G180298 | 22080201 |
|
Tableau Server | 5D992.c | MMKT | G147925 | 22080201 |
|
Mobile Apps9 | 5D992.c | MMKT | G166228 | 22080201 |
Tableau Explorer
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Tableau Server | 5D992.c | MMKT | G147925 | 22080201 |
|
Mobile Apps9 | 5D992.c | MMKT | G166228 | 22080201 |
Tableau Viewer
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Tableau Server | 5D992.c | MMKT | G147925 | 22080201 |
|
Mobile Apps9 | 5D992.c | MMKT | G166228 | 22080201 |
Tableau Embedded Analytics
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Tableau Server | 5D992.c | MMKT | G147925 | 22080201 |
|
Mobile Apps9 | 5D992.c | MMKT | G166228 | 22080201 |
Tableau Software, Add-Ons, and Tools
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Tableau Desktop | 5D992.c | MMKT | G147925 | 22080201 |
|
Tableau Prep Builder | 5D992.c | MMKT | G180298 | 22080201 |
|
Tableau Server | 5D992.c | MMKT | G147925 | 22080201 |
|
Mobile Apps9 | 5D992.c | MMKT | G166228 | 22080201 |
|
Data Management Add-on | 5D992.c | MMKT | G147925 | 22080201 |
|
Server Management Add-on | 5D992.c | MMKT | G147925 | 22080201 |
|
Tableau Public App | 5D992.c | MMKT | G147925 | 22080201 |
|
Tableau Reader | 5D992.c | MMKT | G180298 | 22080201 |
|
Free Developer Tools | 5D992.c | MMKT | N/A | 22080201 |
|
Open Source Tools (https://github.com/tableau) | Open Source | N/A | N/A |
Clicksoft
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Clicksoft Mobile Mobility Studio on Prem | 5D002 | ENC | G181128 | 16020113 | 46514 |
Slack
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Slack Platform | 5D992.c | MMKT | G162583 | 46514 |
AppExchange
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
AppExchange | 5D992.c | MMKT | N/A | ||
Appexchange Data Loader | EAR99 | NLR | N/A |
Other Products
Product or Feature | ECCN | Eligible License Exception |
CCATS | France (Declaration) |
Israel (License) |
---|---|---|---|---|---|
Lightning for Gmail | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Lightning Voice Client Software | EAR99 | NLR | N/A | 16020113 | 46514 |
Lightning Voice Connector Software | EAR99 | NLR | N/A | 16020113 | 46514 |
Events (iOS/Android) (V 4.3.0) | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Salesforce Authenticator (iOS/Android) (V 2.8) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Connections Mobile App | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Salesforce Secure Agent (V 200.2) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Engagement Console | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Data Loader | Open Source | N/A | N/A | N/A | 46514 |
Crypto Adapter | Open Source | N/A | N/A | 16020113 | 46514 |
Free Developer Tools (w/o source: see https://developer.salesforce.com/page/Tools) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Free Developer Tools (w/ source: see https://developer.salesforce.com/page/Tools) | Open Source | N/A | N/A | N/A | 46514 |
Salesforce CLI | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Salesforce Identity Connect | Open Source | N/A | N/A | N/A | 46514 |
Salesforce Stickers Mobile App | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Salesforce Business Messenger (MAC/Android) | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Offline access | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
SFDX IDE for VS Code | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Udsmider Chrome Plugin | Open Source | N/A | N/A | N/A | 46514 |
Nemesys Open Source (w/encryption) | Open Source | N/A | N/A | N/A | 46514 |
Go-npy Open Source (w/o encryption) | Open Source | N/A | N/A | N/A | 46514 |
Noms Database | Open Source | N/A | N/A | N/A | N/A |
Lightning Stylesheets Previewer | EAR99 | N/A | N/A | N/A | N/A |
Marketing Cloud Intelligence | 5D992.c | MMKT | G160317 | 16020101 | 46515 |
Sample Android App for Salesforce DMP Android SDK | Open Source | N/A | N/A | N/A | 46514 |
Sample Objective-C iOS App for Salesforce DMP iOS SDK | Open Source | N/A | N/A | N/A | 46514 |
Sample Swift iOS App for Salesforce DMP iOS SDK | Open Source | N/A | N/A | N/A | 46514 |
Salesforce DMP iOS SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Salesforce DMP Android SDK | 5D992.c | MMKT | G160317 | 16020113 | 46514 |
Lightning Console Extension | EAR99 | NLR | N/A | N/A | N/A |
Definition of Terms and Acronyms
ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
MMKT = Mass Market Eligible Products
NLR = No License Required
(1) Mobile Applications: Salesforce Classic (Android/iOS/Blackberry); SalesforceA Mobile (Android/iOS); Salesforce# (Android/iOS); Salesforce1 (Android/iOS), Limits Monitor for iOS (V 1.3)
(2) Mobile Applications: Marketing Cloud Mobile App (iOS/Android), ExactTarget; Social Studio (Android/iOS); Radian6; Radian6 Excel Add-in; Salesforce JB4A SDK Explorer; Social Engage (iOS/Android)
(3) Mobile Applications: Wave Analytics Mobile Apps (iOS/Android);
(4) Mobile Applications: Desk.com Mobile App (iOS/Android)
(5) Mobile Applications: Salesforce1
(6) Mobile Applications: RelateIQ/SalesforceIQ/Salesforce Inbox (Android & iOS)
(7) Mobile Applications: Commerce Cloud Store - Mobile Apps and Backoffice, DMP Mobile Apps
(8) Mobile Applications: Service Cloud Mobile, Field Service Lightning
(9) Mobile Applications: Tableau Mobile, Vizable App
Prohibited Countries
Salesforce complies with U.S. regulations related to embargoed countries and regions. As such, Salesforce currently prohibits the unauthorized usage of its products and services in Cuba, Iran, North Korea, Syria, and the regions of Crimea, Luhansk People's Republic (LNR), and Donetsk People's Republic (DNR). Because this list of countries and regions may change from time to time, customers and their users are urged to consult the relevant regulations, including the U.S. Export Administration Regulations (15 CFR Part 730 et seq.), U.S. Office of Foreign Assets Control sanctions programs, and Canada's Area Control List under Canada's Export and Import Permits Act.
The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any Salesforce products, services or technology (including technical data) to any of these countries or regions is strictly prohibited without prior authorization by the U.S. Government.
Denied Parties
Salesforce products and services may not be exported to, re-exported to, transferred to, or used by any restricted person or entity, including those listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person's List or Entity List, the State Department's Debarred list, or similar denied parties list without prior authorization by the U.S. Government.
For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/) or Office of Foreign Assets Control (http://www.treasury.gov).
Prohibited End-Uses
Salesforce products and services may not be exported, re-exported, or transferred if for use directly or indirectly in any prohibited activity described in Part 744 of the U.S. Export Administration Regulations, including certain nuclear, chemical or biological weapons, rocket systems or unmanned air vehicle end-uses.
Last updated March 2016
Salesforce Ontario Multi Year Accessibility Plan
At Salesforce, we believe that businesses can be powerful platforms for social change and that our higher purpose is to drive Equality for All. Disability Inclusion is fundamental to this belief. We have an ambition to become the number one employer for people with disabilities, for the products we sell to be accessible by people with disabilities, and for all persons to have full and equal access to our offices, our meetings and our events, and to have technology that would empower people to bring their authentic self to work with confidence.
Salesforce is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.
Customer Service
Developing accessible products that allow all individuals to succeed in the Salesforce ecosystem is a top priority. We have an industry leading Accessibility Support Team, a team that creates incredible support experiences for customers seeking to build accessible environments on the Salesforce platform. “We have an important duty to ensure every single Salesforce customer and partner gets the support they need from Salesforce,” said Jim Roth, EVP, Support at Salesforce. “We’re proud to have a strong focus on equality and inclusion for our Trailblazers with disabilities. Partnering with the Office of Accessibility in this way furthers our vision of providing a support experience that is personal and effortless. We are committed to continued disability inclusion and look forward to growing this team to help our customers.”
Information and Communications
At Salesforce, we recognize the powerful insights that users with disabilities bring to our product development process, and we’re committed to creating products that work for everyone. Accessibility is much more than just the “right thing to do.” It's an exponential market opportunity and an economic imperative. Consider the tools around you: reading glasses, the touch screen on your mobile device, captions, your computer keyboard, email, flexible straws, automatic door openers — and so much more. Created by and with people with disabilities, each of these accessibility innovations became ubiquitous tools for billions of people.
We include individuals with disabilities throughout the development process to help us understand the different ways people experience our products, increase adoption, and uncover technology solutions that meet all user needs. It’s all part of how we strive to create products and features that work for everyone.
Employment
Our goals are to empower all employees with disabilities to bring their full authentic selves to work with confidence — and to build one of the most inclusive workplaces in the industry. People with disabilities deserve an equal opportunity to gain skills for meaningful employment, whether at Salesforce or anywhere else. To help make sure everyone gets the training and resources they need to be successful, we’ve designed our workforce programs with the disability community in mind. We train every Ontario employee as soon as practicable after being hired and provide training in respect of any changes to the policies. This is training specific to our policies and practices relating to AODA, accommodations, and accessibility. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
Procurement
Salesforce is committed to working together to advance the procurement of digital products and services that are accessible to and usable by all our stakeholders with disabilities, including our employees, job applicants, customers, and members of the public. This work is based on applicable global accessibility laws, regulations, and standards, including the Web Content Accessibility Guidelines (WCAG), 2.1 Level AA and subsequent WCAG updates. We are an early signer to the Disability:IN Procure Access Statement, and have updated our Vendor Code of Conduct, asking all vendors to be committed to accessibility.
Training
The journey to accessibility is a process, and we are committed to continual improvement over time. We offer regular internal training that cover both disability inclusion, and accessibility. We also offer training externally, through Trailhead. We are committed to training our employees in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.