Compliance

Compliance Documents

Compliance related documents
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Export Compliance

Export classification and compliance
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Accessibility

Section 508 and accessibility compliance
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Compliance Documents

Trust and success of our customers are the highest priorities for salesforce.com. Compliance plays a key role in achieving these goals. We are committed to not only abide by the laws and regulations that apply to us as we conduct business around the world, but to be a leader in the areas of compliance and ethics. As recognition of this commitment, Ethisphere magazine has selected salesforce.com as one of the World’s Most Ethical Companies for seven years in a row. While we are delighted by this honor, we continue to seek new ways to be a lead our community in these areas. The following documents provide a glimpse into how we maintain compliance at salesforce.com.

Code of Conduct
Business Conduct Principles
Código de Conducta (Castilian Spanish)
Código de Conducta (Latin American Spanish)
Código de Conduta (Brazilian Portuguese)
Code de Conduite (French)
Verhaltenskodex (German)
行为规范 (Chinese Simplified)
行動規範 (Japanese)

 

 

Export Compliance

This is salesforce.com's export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying salesforce.com products and services for export purposes.

Salesforce.com. makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to salesforce.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. Salesforce.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

The salesforce.com Encryption Registration Number (ERN) is R100423.

Sales Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317
Email integration (Connect For Outlook, Salesforce For Outlook) 5D992.c MMKT G160317
Lighting CLI EAR99 NLR N/A

Service Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317
Email integration (Connect For Outlook, Salesforce For Outlook) 5D992.c MMKT G160317
CTI Toolkit 5D992.c MMKT G160317
Service SDK 5D992.c MMKT G160317
SOS SDK (iOS/Android) 5D992.c MMKT G160317

Commerce Cloud

Product or Feature ECCN Eligible License Exception CCATS
Order Management Client Software 5D992.c MMKT G160317
Commerce Cloud Store App 5D992.c MMKT G160317
Commerce Cloud Site Genesis 5D992.c MMKT G160317
Mobile Access (7) 5D992.c MMKT G160317
iOS SDK 5D992.c MMKT G160317
UX Studio SDK 5D992.c MMKT G160317

Health Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317
Email integration (Connect For Outlook, Salesforce For Outlook) 5D992.c MMKT G160317
CTI Toolkit 5D992.c MMKT G160317
Service SDK 5D992.c MMKT G160317

Financial Services Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317
Email integration (Connect For Outlook, Salesforce For Outlook, Salesforce Reports for Excel, Inbox) 5D992.c MMKT G160317

Marketing Cloud

Product or Feature ECCN Eligible License Exception CCATS
Mobile Access (2) 5D992.c MMKT G160317
Journey Builder for Apps SDK (iOS/Android) OPEN SOURCE N/A N/A
Fuel SDK OPEN SOURCE N/A N/A

Force.com Platform and Customer Communities

Product or Feature ECCN Eligible License Exception CCATS
Mobile Access (1)
5D992.c MMKT G160317
Migration Tool
5D992.c MMKT G160317
Mobile SDK (w/source)
OPEN SOURCE N/A N/A
EMP Connector
OPEN SOURCE N/A N/A
Aura Developer Tools
OPEN SOURCE N/A N/A

Analytics Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile Access (3) 5D992.c MMKT G160317
Email Integration (Connect for Gmail, Lotus Notes, Outlook) 5D992.c MMKT G160317

App Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317
Offline access 5D992.c MMKT G160317
App Cloud CLI 5D992.c MMKT G160317
Eclipse Force.com IDE (w/source) OPEN SOURCE N/A N/A
Mobile SDK (w/source) Salesforce Mobile SDK for Android & Salesforce Mobile SDK for iOS OPEN SOURCE N/A N/A

Data.com

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317

Desk.com

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile Access (4) 5D992.c MMKT G160317

Work.com

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile Access (5) 5D992.c MMKT G160317

Heroku

Product or Feature ECCN Eligible License Exception CCATS
Heroku Toolbelt, Heroku CLI (V5.6) OPEN SOURCE N/A N/A
Heroku Buildpack OPEN SOURCE N/A N/A
Prediction IO (Buildpack) OPEN SOURCE N/A N/A

Pardot

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317

Salesforce IQ

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile Access (6) 5D992.c MMKT G160317
Google Chrome Extension (Inbox Connectors) 5D992.c MMKT G160317
GitHub Source Code Repositories (Public API Python SDK) OPEN SOURCE N/A N/A
GitHub Source Code Repositories (Public API Ruby SDK) OPEN SOURCE N/A N/A

Community Cloud

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1) 5D992.c MMKT G160317 

Developer Edition

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Mobile access (1)  5D992.c MMKT G160317
Offline access 5D992.c MMKT G160317
Eclipse Force.com IDE (w/source) OPEN SOURCE N/A N/A

Internet of Things (IoT)

Product or Feature ECCN Eligible License Exception CCATS
Chatter Desktop, Salesforce Files Desktop Client 5D992.c MMKT G160317
Offline access 5D992.c MMKT G160317
Eclipse Force.com IDE (w/source) OPEN SOURCE N/A N/A

Other Products

Product or Feature ECCN Eligible License Exception CCATS
Lightning Voice Client Software EAR99 NLR N/A
Lightning Voice Connector Software EAR99 NLR N/A
Events (iOS/Android) (V 4.3.0) 5D992.c MMKT G160317
Salesforce Authenticator (iOS/Android) (V 2.8) 5D992.c MMKT G160317
Connections Mobile App 5D992.c MMKT G160317
Salesforce Secure Agent (V 200.2) 5D992.c MMKT G160317
Engagement Console 5D992.c MMKT G160317
Apex Data Loader OPEN SOURCE N/A N/A
Free Developer Tools (w/o source: see https://developer.salesforce.com/page/Tools) 5D992.c MMKT G160317
Free Developer Tools (w/ source: see https://developer.salesforce.com/page/Tools) OPEN SOURCE N/A N/A
Salesforce Identity Connect OPEN SOURCE N/A N/A
Salesforce Stickers Mobile App 5D992.c MMKT G160317
Salesforce Business Messenger (MAC/Android) 5D992.c MMKT G160317
Quip Client Software 5D992.c MMKT G160317
Offline access 5D992.c MMKT G160317

Definition of Terms and Acronyms
ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
MMKT = Mass Market Eligible Products
NLR = No License Required


(1) Mobile Applications:  Salesforce Classic (Android/iOS/Blackberry); SalesforceA Mobile (Android/iOS); Salesforce# (Android/iOS); Salesforce1 (Android/iOS), Limits Monitor for iOS (V 1.3)
(2) Mobile Applications:  Marketing Cloud Mobile App (iOS/Android), Exacttarget; Social Studio (Android/iOS); Radian6; Radian6 Excel Add-in; Salesforce JB4A SDK Explorer; Social Engage (iOS/Android)
(3) Mobile Applications:  Wave Analytics Mobile Apps (iOS/Android);
(4) Mobile Applications:  Desk.com Mobile App (iOS/Android)
(5) Mobile Applications:  Salesforce1
(6) Mobile Applications:  DSS Mobile App

 

 

 

Prohibited Countries

Salesforce complies with U.S. regulations related to embargoed countries and regions. As such, Salesforce currently prohibits the unauthorized usage of its products and services in Cuba, Iran, North Korea, Sudan, Syria, and the region of Crimea. Because this list of countries and regions may change from time to time, customers and their users are urged to consult the relevant regulations, including the U.S. Export Administration Regulations (15 CFR Part 730 et seq.), U.S. Office of Foreign Assets Control sanctions programs, and Canada's Area Control List under Canada's Export and Import Permits Act.

The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any Salesforce products, services or technology (including technical data) to any of these countries or regions is strictly prohibited without prior authorization by the U.S. Government.

Denied Parties

Salesforce products and services may not be exported to, re-exported to, transferred to, or used by any restricted person or entity, including those listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person's List or Entity List, the State Department's Debarred list, or similar denied parties list without prior authorization by the U.S. Government.

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/) or Office of Foreign Assets Control (http://www.treasury.gov).

Prohibited End-Uses

Salesforce products and services may not be exported, re-exported, or transferred if for use directly or indirectly in any prohibited activity described in Part 744 of the U.S. Export Administration Regulations, including certain nuclear, chemical or biological weapons, rocket systems or unmanned air vehicle end-uses.

Last updated March 2016

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