Two-way conversations create active relationships where customers get personalised answers, recommendations, and have AI agents complete tasks for them on any channel. This extends across service, sales, and commerce, so every interaction makes relationships stronger.
Describe your goals in natural language to get a full campaign brief in seconds, complete with suggested journeys and drafts across email, SMS, and WhatsApp. You can even generate audience segments with prompts instead of SQL.
See underperforming ads across channels and let Agentforce automatically pause them based on thresholds you define. No manual digging required. You’ll get real-time recommendations for adjustments to campaign goals and spend allocation, automating your ROAS optimisation.
Let Agentforce power real-time, always-on content and product recommendations that serve both your customers’ needs and your business goals. Set the strategy, define the rules, and hand off execution to Agentforce to deliver personalised recommendations across any interaction.
Create and deploy promotions with simple prompts. Agentforce handles the rest, from draft email copy to adjusting the promotion as business conditions change.