Salesforce for Service: Your Handbook to Optimise the Implementation of Salesforce Service Cloud
Salesforce Service Cloud is a comprehensive solution that helps service teams to offer customer support on any channel, at any time, at scale. Besides feature-rich tools, Service Cloud also offers reports, dashboards, knowledge articles and pre-built integration apps. With built-in AI, the platform introduces automation and efficiency into service processes both on and off the field.
We have created this playbook, which includes best practices and helpful pointers, to help your service teams fully leverage this solution and its features.
By optimising the implementation of Salesforce Service Cloud, service teams can transform customer relationships and drive business growth as customer satisfaction levels soar. Your teams can use Service Cloud to:
- Anticipate customer needs and act proactively
- Deliver instant, 1-to-1 personalised support
- Offer omnichannel service, anytime
- Resolve cases faster
- Empower customers with self-service
So, let’s get started.
Chapter 1. Get started with Salesforce Service Cloud