Source: Salesforce Customer Success Metrics Survey, conducted 2015–2017 among 7,000+ customers randomly selected. Response sizes per question vary.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities.
Deliver personalised support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities
Deliver personalised support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities
Deliver personalised support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities
Deliver personalised support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
Get faster, reliable case resolution with a complete customer view.
Empower customers with engaging portals and communities
Deliver personalised support across digital channels, including messaging, chat and social.
Improve first-visit resolution, onsite management, and more, in the office and in the field.
Scale support and increase agent productivity with AI-powered chatbots and solutions.
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Essentials
Small business CRM for up to 10 users
$
25
USD/user/month*
(billed annually)
(billed annually)
Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Enterprise
Customisable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
* All per user products require an annual contract.
