REVA University makes student lifecycle management simple and seamless with Salesforce
REVA University is wowing students, faculty, and parents with automated processes, instant access to information, and connected experiences across the student journey.
Connecting student data on one trusted platform
To deliver frictionless experiences, REVA needed an end-to-end view of the student’s journey. This was hard to achieve because student data was scattered across software applications, spreadsheets, and paper-based documents. Manually moving the data across systems increased the risks of data loss, duplication, and manipulation.
So, REVA set out to automate its processes and consolidate data in a single source of truth; a platform that could be tailored to the complex and dynamic processes of a higher education institution.
“We began looking for an industry-leading student lifecycle management (SLCM) solution,” recalls Bansal, Associate Director, IT. “The platform had to be vendor-agnostic, low-code/ no-code, and easy to adapt. Salesforce ticked all those boxes.”
Today, REVA is the first educational institution in India using Salesforce Education Cloud as a truly end-to-end solution across the student lifecycle.
“With Salesforce, we’ve streamlined and digitised the entire student lifecycle, while empowering students, faculty, and parents with all the information they need to thrive,” says Pro Chancellor Raju.
The entire student journey, from acquisition to graduation, is now captured in a 360-degree view.
“We’ve created intuitive information portals that deliver personalised content to 16,000+ students/ parents and 1,500+ teachers,” says Pro-Chancellor Raju. “Whether it’s a semester timetable, or a student’s academic performance – all data can be accessed at the click of a button.”
Automating student acquisition and onboarding for maximum efficiency
Helping students succeed with easy access to information.
While studying at REVA, students can also use the portal to find course material, attendance details, exam hall tickets, and more.
“The portal serves as an end-to-end student lifecycle management platform,” explains Bansal. “With self-service tools like chatbots and self-help knowledge bases, students can quickly find answers to common questions across their journey.”
They can also use a mentoring module to book an appointment with a mentor, and soon, a mental health counsellor too. Both students and parents can view the mentor’s inputs and receive regular notifications about the parameters defined to improve student performance.
“We want to give our students a best-in-class experience, while streamlining workflows for better teacher-student engagement,” says Pro-Chancellor Raju.
Simplifying teachers’ and parents’ lives with a single source of truth
Through a teacher portal, faculty members can easily upload course data, access semester timetables, submit student assessment reports, critical updates, and more.
“Teachers love the portal for its ease of use,” says Dr. Kumar Raja, Associate Professor, CSE. “They can mark student attendance with a simple click and generate related reports with 50% less effort.”
The system can also automatically compute the attendance of each student to monitor if they meet the minimum 75% requirement, and send these reports to the Controller of Examinations, and other departments.
Parents too have a portal to monitor their children’s academic performance and attendance, as well as pay fees and download a receipt.
“No longer do parents have to visit the campus and stand in queues,” says Pro-Chancellor Raju. “Everything they need is available at their fingertips.”
At the back end, the finance team can seamlessly track outstanding fees.
“Earlier, we had to repeatedly chase students to clear their dues before examinations, so they could get their Hall Tickets on time,” says Dr. Beena G, Controller of Examinations. “But now, automated reminders and alerts have simplified the process for them.”