New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation

New editions bundle Slack, Tableau Next, the Premier Success Plan, enterprise-grade security, and out-of-the-box AI built for every role into every edition

The new Max edition alone delivers 60% more value than the Agentforce 1 Edition, at no additional cost

Salesforce is launching new Core, Advanced, and Max editions for Agentforce Sales, Agentforce Service, and Agentforce Industries, bringing together the AI, security, analytics, collaboration, and support businesses need to start and scale their agentic transformation into a single purchase.

By consolidating what previously required piecing together multiple SKUs, Salesforce is making the buying process simpler, so customers can move from decision to deployment even faster. The new editions package native AI together with the governance and trusted data foundation customers need to act with confidence, paired with the analytics and semantic understanding agents need to reason across the business. They also include Slack, bringing humans and agents into one conversational interface to drive work forward.

In the future, Max editions will also include an allocation for Headless 360 capacity, bringing Salesforce’s platform to every agent, app, and experience.

Additionally, existing Agentforce 1 Edition customers can upgrade at no extra cost to our new Max edition, with up to $500 in added value. 

What’s new: One purchase, built-in AI, collaboration, analytics, and support

Every edition tier now includes:

• Agentforce: Accelerate employee productivity by bringing AI capabilities like Account Research, Service Rep Assistant, and Agentforce Coworker directly into the flow of work.
• Slack and Slackbot: Streamline deal execution and customer issue resolution with Slackbot and AI agents working alongside your teams in the flow of work. 
• Embedded agentic analytics: Turn data into action with conversational AI agents — powered by prebuilt, customizable apps and semantic models built for the way you work.
• Data security: Protect your core data and perimeter as your AI footprint scales by securing sensitive, mission-critical data and managing permission changes across your organization.
• Premier Success Plans: Provide personalized, expert guidance to help teams build the right path to accelerate adoption and get more value from Salesforce and Agentforce.

Core Editions now include 500,000 Flex Credits, Advanced Editions include 1 million Flex Credits, and Max Editions include 2.75 million Flex Credits, giving customers immediate capacity to experiment, deploy, and scale AI agents across their workflows. 

Purpose-built workspaces for sales, service, and industry markets

Agentforce Sales Editions

New Agentforce Sales Editions put agents to work at every stage of the deal cycle, so sellers spend less time on admin and more time closing while giving sales leaders the visibility to make faster decisions. Notable features include:

• Sales agents: Prospect, qualify leads, engage customers, and advance pipeline with agents and skills built to help sellers hit quota. Our new editions bring more agentic skills to every Salesforce customer. 
• Momentum: Capture data and keep CRM records updated, giving sales leaders and teams the visibility to act quickly. Included in Core, Advanced, and Max Editions.
• Sales programs: Deliver structured, repeatable playbooks and incentives, driving consistent execution and better outcomes across deal cycles. Included in Advanced and Max Editions.
• Full list of Sales features by edition.

Agentforce Service Editions 

Agentforce Service Editions bring agentic capabilities to every part of the service experience, for customers, employees, reps, and supervisors. Autonomous agents resolve cases faster across every channel, while reps and supervisors collaborate with AI agents and act on insights natively in the flow of work. Notable features include:

• Agentforce Help Agent: Scale global service without scaling headcount. Autonomous agents engage customers on any channel, and Outcome-Based Pricing means you only pay when issues are resolved. Included in Advanced and Max Editions.
• Agentforce Service Rep Assistant: Supercharge every rep with unmetered Coworker access and a full library of service agent templates — built in, not bolted on. Included in Max Edition.
• Agentforce Workforce Engagement: Staff smarter and cut costs with AI-powered workforce management and personalized coaching, all in one edition. Included in Max Edition.
• Agentforce IT Service: Automate IT issue resolution with Agentforce Employee Service Agent, your always-on employee agent for every request. Included in Max Edition.
• Full list of Service features by edition.

Agentforce Industry Editions

Built for specialized vertical needs, Agentforce Industry Editions deliver the full capabilities of Agentforce Sales and Agentforce Service Editions backed by industry expertise:

• Industry data models: Launch faster with deep, vertical data structures and relationships built in for Financial Services, Healthcare, Public Sector, and more.
• Built-in governance: Stay audit-ready with compliance and privacy controls purpose-built to support  your sector’s regulatory requirements.
• Vertical workflows: Accelerate time to value with preconfigured business processes.
• Industry-ready agentic AI: Deploy AI agents pretrained on vertical context and designed to support your sector’s unique requirements out of the box.

More built in at every tier — no price increase for our top edition

To reflect the added value of enterprise-grade tools like Slack, Tableau, and native data security, we are introducing new pricing for the Core and Advanced Editions, while the Max Edition will maintain the same pricing as the Agentforce 1 Edition:

• Core Editions: $195 per user/month (offering 70% more value than legacy Enterprise Edition)
• Advanced Editions: $395 per user/month (offering more than 50% more value than legacy Unlimited Edition)
• Max Editions: $550 per user/month (zero pricing change and offering nearly 60% more value than Agentforce 1 Edition)

New pricing for Agentforce Industry Editions will go into effect later this fall. Existing customer pricing on legacy editions remains unchanged.

Learn more

• Explore new features for Agentforce Sales and Agentforce Service to learn more about what’s included in each Agentforce add-on.
• Understand all of the flexible ways to buy Salesforce consumption services and choose the buying model best tailored to your team’s needs. 
• Explore flexible Agentforce Pricing options to deploy and scale AI across your business.
• Learn more about our data security, compliance, and resilience solutions.

Pricing and packaging are subject to change. Availability may vary by region and is governed by customer agreements. Customers should base purchasing decisions on products and services currently available.